Customer experience

Customer experience in enterprise

We’re your Partner in Building Winning Customer Experiences

We deliver customer experience services through enterprise platforms, ensuring optimal cost-efficiency, rapid time to market, and innovation readiness. Leveraging advanced platforms, we provide scalable, efficient, and future-proof solutions that drive exceptional customer experiences.

Connect with a tech expert

Our solutions

Enhance your customer interactions with our comprehensive suite of solutions. From CRM and digital commerce to marketing automation and omnichannel experiences—we got you covered.

Customer relationship management (CRM)

Manage and analyze customer interactions throughout the lifecycle. We offer CRM strategy, implementation, customization, and support on platforms like Salesforce, SAP, and Microsoft Dynamics. Our solutions enhance customer satisfaction, streamline processes, and drive growth in sales automation, service management, marketing automation, and analytics.

Digital commerce

Develop comprehensive e-commerce platforms using Salesforce Commerce Cloud, SAP Commerce Cloud and more. Enhance your digital commerce capabilities with personalized shopping, smooth transactions, and effective post-purchase support to boost customer satisfaction and loyalty.

Marketing automation

Harness marketing automation to drive customer satisfaction, loyalty, and growth. Utilize data insights for highly personalized and targeted marketing campaigns with our digital solutions, including Data Cloud and Marketing Cloud.

Omnichannel customer experience

Create seamless omnichannel experiences across online, in-store, mobile, and social platforms. Ensure consistent and personalized customer journeys with cohesive experiences and smooth transitions between channels.

Why choose us

Expertise in customer journey mapping

We offer a deep knowledge of customer journeys. We'll help you tailor them to meet your business goals.

Integrated technology solutions

We'll leverage the latest technology to ensure your customer experiences are smooth.

Cross-department collaboration

Our solutions are designed to seamlessly integrate across various departments, ensuring a unified approach to customer experiences.

Market-specific knowledge

Our deep understanding of your market allows us to provide solutions that are effective and innovative.

Win customers over—for the long haul

Boost performance at every stage of the customer journey. We'll help you reduce costs, increase engagement, and build relationships that last.

Awareness

Reduce acquisition costs with targeted advertising

Reduce acquisition costs through precise market segmentation and personalized advertising. Our integrated approach ensures seamless customer experiences, boosting satisfaction and loyalty.

Conversion

Increase conversions through personalized experiences

Increase conversion rates with tailored experiences. We create bespoke customer journeys that enhance the chances of leads converting into deals, ensuring every interaction is geared towards conversion.

Engagement

Increase customer engagement by empowering sales reps

Maximize customer engagement and sales through effective territory planning and omnichannel interactions. Our approach reduces costs and enhances engagement for efficient order management and fulfillment.

Retention

Create happy customers with proactive services

Improve customer satisfaction with proactive support and personalized services. Our strategies include CRM systems, predictive analytics, and customer feedback analysis to refine and enhance satisfaction continuously.

Loyalty & growth

Build brand loyalty and expand your customer base with personalized offers

Create brand loyalty and expand your audience with personalized offers and targeted initiatives. Our loyalty programs and brand management strategies foster long-term relationships and encourage repeat business.

We partner with enterprise software and cloud solutions leaders

Our case studies: Real stories, real impact

All case studies

Offline Solution for Field Sales in Beverage

Страхування

Програмне забезпечення

Банківська справа

Виробництво

Напій

КУПГ

Фармацевтика

HLS

Awards and recognition that speak to our expertise

Hear what our customers have to say

150+ industry leaders
trust Customertimes

"I would say that working with Customertimes is really like working with a Partner. They try to understand your needs. They don't try to oversell something complicated. They just try to make things work with you and for you and they really work hard for you. With Customertimes it's work hard play hard."

Tony Khosravi Dehkourdi

Software Engineering Chapter Lead, Pernod Ricard

"Bohdan and Dmitry always source amazing candidates for us often with short lead times. They are very thoughtful about the onboarding process and always help out when we need assistance. The contractors working for us right now are also doing great work. Overall we are super please with Customertimes and look forward to continuing our partnership!"

Pusateri Bryan

Product Owner, Molex, LLC

"It's the beginning of our relationship, and in the global area, they have connections, so for the moment, we're waiting ... for them to hear the need, find the problems, and then be able to deliver the best solution for the customer.""

Valerie Giraud

Digital and Tech lead partner, Haleon

"I think the partnership at this stage is growing very nicely. We have a very good relationship. We understand each other, which is obviously very good in a relationship. There's lots of communication going on, there's lots of development going on, there's lots of new ideas that keep on flowing and that we want to implement and maybe move towards."

Francois Kanfer

Director Global Commercial Excellence, Hartmann Group

Deep domain expertise in specific industries

Beverage

Consumer Packaged Goods

Insurance

Manufacturing

Healthcare & Life Sciences

Software

Optimize your customer journey

Book a call to learn how our solutions can elevate your customer experience and drive business growth.

Mykhailo Maksymenko

Senior Vice President, Salesforce Practice Head

15+ years of experience in go-to-market strategies and digital transformation, specializing in enhancing the product-to-market journey through exceptional customer experience.

Transform customer experiences by designing comprehensive customer journeys tailored to your industry's unique needs.

From awareness to advocacy, we’ll use our knowledge of every stage of your customer journey to build engaging experiences for your prospects and customers.

Create end-to-end value streams for customers and consumers, integrate efforts across various departments within the company.