Cookie Policy

When you visit our website, cookies are small text files that store information on your computer, TV, mobile phone, or other "smart" device. They allow the person who placed the cookie on your device to recognise you across different websites, services, devices, and web browsing sessions. Cookies collect various information, such as your ISP, operating system, IP address, and the date and time of access.

What cookies do we use, and for what purpose?

Section 1 - Strictly Necessary Cookies

Some cookies are necessary to ensure the full functionality of the website. For example, these cookies allow you to use the website and log in to your account as intended. With them, some parts of our website and services will function as they should. Such cookies also authenticate our users and prevent security risks and malicious behaviour.

These cookies cannot be turned off.

The table below provides more information about these cookies:

Name of the cookie
Storage period
Objective
Owner of the cookie
__cf_bm
30 minutes
The __cf_bm cookie supports Cloudflare Bot Management by managing incoming traffic that matches criteria associated with bots. The cookie does not collect any personal data, and any information collected is subject to one-way encryption.
.hubspot.com
_cfuvid
Session
Used by Cloudflare WAF to distinguish individual users who share the same IP address and apply rate limits
.hubspot.com

Section 2 - Functional cookies

Functional cookies allow us to remember your preferences and choices in our online store, including login details, geographical location, language, currency, and enhanced content. This allows the online store to provide you with personalised features. Functionality cookies are used to improve the performance of websites, as without them, certain website features may not be available. Functionality cookies help to provide services that the user requests. However, they are not vital to the operation of a website. They are anonymous and do not track users' browsing activity on other websites. 

The table below provides more information about these cookies:

Name of the cookie
Storage period
Objective
Owner of the cookie
messagesUtk
6 months
This cookie recognises visitors who chat with you via the chatflows tool. If visitors leave your site before being added as a contact, they will have this cookie associated with their browser.
.customertimes.com

Section 3 - Analytical (statistical) cookies

These cookies show us your preferences and how you use the website, helping us to improve it. For example, these cookies record the number of visitors to our website and different pages, the number of clicks and shares, and see how users move around while using it. This helps us improve the services we provide, such as making it easier for users to find what they are looking for.

The table below provides more information about these cookies:

Name of the cookie
Storage period
Objective
Owner of the cookie
CLID
1 year
Identifies the first-time Clarity saw this user on any site using Clarity.
www.clarity.ms
_gid
1 day
It contains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions.
.customertimes.com
_gat_*
1 minutes
.customertimes.com
_ga_*
1 year
Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions.
.customertimes.com
_ga
1 year
Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions.
.customertimes.com
_clck
1 year
Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
.customertimes.com
_clsk
1 day
Connects multiple page views by a user into a single Clarity session recording.
.customertimes.com
__hstc
6 months
This cookie name is associated with websites built on the HubSpot platform. This is the main cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
.customertimes.com
hubspotutk
6 months
This cookie name is associated with websites built on the HubSpot platform. This cookie is used to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.
.customertimes.com
__hssrc
Session
This cookie name is associated with websites built on the HubSpot platform. Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
.customertimes.com
__hssc
30 minutes
This cookie name is associated with websites built on the HubSpot platform. This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
.customertimes.com
MUID
1 year
Microsoft User Identifier tracking cookie used by Bing Ads. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking.
.bing.com
MUID
Microsoft User Identifier tracking cookie used by Bing Ads. It can be set by embedded microsoft scripts. Widely believed to sync across many different Microsoft domains, allowing user tracking.
.clarity.ms
MR
7 days
Used by Microsoft Clarity to indicate whether to refresh MUID.
.c.bing.com
MR
7 days
Used by Microsoft Clarity to indicate whether to refresh MUID.
.c.clarity.ms
SM
Session
Clarity installs this cookie, which stores non-personally identifiable information and is used to synchronize the MUID (Microsoft unique user ID) across Microsoft domains.
.c.clarity.ms
_cltk
Session
This cookie is installed by Microsoft Clarity tool and stores information about how visitors use the website

Section 4 - Advertising (Marketing) cookies

This type of cookie enables us to target products and services that we think may be of interest to you. This way, when you next visit, we can provide you with advertising that is as relevant and useful to you as possible. These cookies may be provided by us or by third parties. 

The table below provides more information about these cookies:

Name of the cookie
Storage period
Objective
Owner of the cookie
_gcl_au
3 months
Google AdSense uses it to understand user interaction with the website by generating analytical data.
.customertimes.com
SRM_B
1 year
Microsoft Bing installs this cookie. Identifies unique web browsers visiting Microsoft sites.
.c.bing.com
ANONCHK
10 minutes
Used to store session ID for a users session to ensure that clicks from adverts on the Bing search engine are verified for reporting purposes and for personalisation
.c.clarity.ms

Types of cookies according to storage time

Cookies can be stored for different periods depending on the type and purpose of the cookie. They may be:

- Persistent/permanent cookies

Persistent cookies are stored in one of your browser's subfolders until you delete them manually or until the browser deletes them based on the period recorded in the cookie file. The period records validity is recorded in the cookie itself.

- Session cookies

Session cookies are deleted whenever the browser is closed. When you restart the browser and return to the website that created the cookie, it will not recognise you based on previous cookies.

What is the legal basis for using cookies?

Using cookies for purposes other than those necessary for the secure and efficient operation of the website, to provide the full functionality, and to provide the services you have requested requires your prior consent when you first visit the website.

How do you manage cookies?

When you first visit our website, you will have the opportunity to accept or decline different types of cookies.

If you wish to change your settings in the future, cookies can be disabled or removed with tools that are also available in most browsers. Each browser's settings are different and offer different functionality and management options. Please review your browser settings for more information on blocking, deleting, and disabling cookies.

In addition, you can set your browser to notify you when you receive a cookie, allowing you to decide whether you want to accept it. You also have the option to opt out of receiving cookies altogether. However, if you do not accept cookies, you cannot use your browser software or our website's full functionality.

More information about your browser and cookies:

If the Cookie Policy is updated, we will notify users by prominently posting the changes on the website.

This Cookie Policy was adopted on 13.09.2024.