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Driven by Passion, Inspired by Innovation

At Customertimes, our unique culture and outcome-focused team fuel our mission to empower businesses with innovative digital solutions, enabling them to deliver outstanding service to their customers.

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Pairing your business goals with the right tech solutions

1300+

passionate employees

250+

businesses served and impacted

60+

countries served with the global expertise

18+

years of proven industry success

Who are we, and what do we do?

Headquartered in New York, Customertimes offers expert consulting, digital engineering, and comprehensive product development services worldwide.

Combining the extensive domain expertise of a large enterprise with the agility of a boutique firm, we are dedicated to delivering outstanding business outcomes for projects of any scale or complexity.

Our focus spans key industries including Healthcare & Life Sciences, Consumer Packaged Goods, Insurance & Financial Services, Manufacturing, and Software.

Customertimes office
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Тhe need to innovate in order to stay relevant and competitive.

In 2006, that idea morphed into Customertimes.

Platform for the growth and advancement.

Comprehensive ecosystem designed to support and accelerate desired business outcomes.

History of the company

Customertimes came to fruition when five friends from various industries banded together with a shared vision. Coming from large organizations, they developed an intimate understanding of how such companies need to operate and evolve in order to grow, and the critical role of technology to drive that growth.

Over the years, Customertimes has grown from a small team with big dreams into a global consulting and technology services powerhouse, trusted by companies worldwide to deliver results. We continue to evolve, just as the industries we serve do, always staying ahead of the curve to empower our clients to achieve more.

Where we are

Global Offices, Local Impact

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Executive leaders

Our leadership team combines deep industry expertise with a forward-thinking mindset. They steer Customertimes with a clear focus on driving meaningful outcomes, ensuring that we continuously adapt and excel in meeting our clients' needs.

Dimitri Sidney
Chief Executive Officer
Image of the Chief Executive Officer - Dimitri Sidney
Roman Khudyakov
Chief Technology Officer
Image of the Chief Revenue Officer - Roman Khudiakov
Maxim Votek
Managing Partner
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Anton Miliaiev
Chief Delivery Officer
Image of the Chief Delivery Officer - Anton Miliaiev
James Goldfinger
Chief Customer Officer
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Alex Patsko
CEO of Europe
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Alesya Zelenskaya
HR Director
Image of the HR Director - Alesya Zelenskaya
Rafael Moiseev
VP of Global Marketing
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Anna Fedorova
Chief Financial Officer
Image of the Chief Financial Officer - Anna Fedorova

Our core values

Innovation and Excellence

We push the boundaries of digital transformation and consulting, ensuring that every solution is of the highest caliber.

Customer Centricity

Our work revolves around understanding and meeting the unique needs of our customers, earning their trust, and ensuring their journey with us is seamless, impactful, and transformative.

Integrity and Trust

We build lasting relationships with our clients through transparency, reliability, and ethical practices—it’s at the heart of everything we do. We are partners in your innovation, providing honest feedback and input.

Passion and Dedication

Our team's drive and enthusiasm for what we do fuels our creativity and commitment to delivering exceptional outcomes. We’re emotionally vested in your results.

Collaboration and Empowerment

We believe in the power of teamwork and empowering our clients and employees alike, fostering an environment of mutual growth and innovation.

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Our Differentiators

Customertimes is a leader in Multi-Cloud Implementation & Integration services for large enterprises

Salesforce Ecosystem Partner ISG Research

Experienced Salesforce partner

SAP savvy

Recognized by market leaders

ISG Provider Lens

Certificates

A message from Our CEO,
Dimitri Sidney

At Customertimes, our journey has always been about innovation, collaboration, and creating real value for our clients. We started with a simple idea: to help businesses leverage technology to better serve their customers. Today, that idea has grown into a global mission. I'm proud of the incredible team we’ve built and the meaningful partnerships we've formed along the way. As we continue to evolve, our focus remains the same—delivering solutions that drive success and empower our clients to reach their full potential. Thank you for being a part of our journey.

Dimitry Sidney
CEO, Customertimes
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Portrait photo of a man with glasses
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Industry leaders
trust Customertimes
"I think the partnership at this stage is growing very nicely. We have a very good relationship. We understand each other, which is obviously very good in a relationship. There's lots of communication going on, there's lots of development going on, there's lots of new ideas that keep on flowing and that we want to implement and maybe move towards."

Francois Kanfer

Director Global Commercial Excellence, Hartmann Group
We’ve had a good, long-lasting relationship with Customertimes for many years – more than 5 years between Customertimes and Pernod Ricard. We’ve been working on a regular basis to take into account all the innovations coming from digital platforms, especially Salesforce. These applications are the ones we use for our field sales teams and our sales management teams.

Adrien Combet

Product Owner Sales Force Automation & Global Sales Tech, Pernod Ricard
"We use the CT ipad App for Sales Reps to leverage Salesforce CRM and make it a nice experience for our sales reps in daily use. For example, if they go into a pharmacy, they are guided through [the visit] in a step-by-step approach."

Dana Winkler

Head of Sales Force Effectiveness, Stada
"The whole thing is a journey. There are solutions, but you need to customize and tailor it to your needs, so having a partner [who is] going along the journey that really understands what makes sense and can guide you [even] while you're requesting changes ... that's my impression of a successful relationship with a partner."

Dana Winkler

Head of Sales Force Effectiveness, Stada
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Insights & Updates

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Want to be part of the team?

Join us to create solutions that change industries and empower businesses around the globe.

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