Customertimes: ISG Provider Lens™ Leader in Salesforce Excellence

We are proud to be recognized as a Leader in the ISG Provider Lens™ for Salesforce in the category of Multicloud Implementation and Integration Services for Large Enterprises. This recognition highlights our deep expertise, competitive strength, and ability to deliver innovative, scalable solutions for global enterprises

ISG Provider Salesforce Ecosystem

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth.

Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.

Customertimes is a Leader alongside companies 200 to 500 times our size

ISG Provider Lens™ – Salesforce Ecosystem Partners 2024

This quadrant evaluates providers of Salesforce implementation services and integrations with enterprise software. These integrations are crucial for large global enterprises relying on Salesforce's cloud-based ecosystem.Services include consulting, design, configuration, data clean-up, migration, and go-live support. Ultimately, this quadrant helps enterprises maximize Salesforce's potential, ensuring seamless system alignment for operational excellence and competitiveness.

Customertimes Honored with 2024 ISG Paragon Award for Innovation

We are happy to announce that Customertimes has been awarded the prestigious 2024 ISG Paragon Award™️️ in the Innovation category for our collaborative work on the Virginia Mental Health Access Program (VMAP).

The ISG Paragon Awards™️️ celebrate excellence in the sourcing industry by recognizing organizations that leverage technology and new operating models to drive business success. The Innovation category specifically honors the importance of imagination and entrepreneurial spirit in helping organizations future-proof their businesses and better serve clients.

Multicloud Implementation and Integration Services for Large Enterprises

Customertimes is a global IT consulting and implementation service provider for large enterprise customers, primarily based on major enterprise platforms such as SAP and Salesforce.

The Salesforce-related portfolio includes implementation, ISV product development and consulting, and outsourcing services.

Customertimes is headquartered in New York and has multiple offices in the U.S., Canada, and Europe. The company supports all stages of implementation, including optimizing existing implementations.

Our strengths

High attention to generating business value

Customertimes recommends a thorough value assessment to develop a clear strategy and an appropriate roadmap in its implementation projects. For this value assessment, the company offers a sophisticated methodology that is oriented primarily toward optimizing business processes and an appropriate project organization instead of pure technology consulting.

Extensive integration capabilities

Customertimes specializes in integrating Salesforce into complex landscapes, usually based on the MuleSoft platform, primarily focusing on SAP integration.

Impressive certification level

Compared to its peers, Customertimes exhibits an impressive level in Salesforce certifications, in fact, for both the partner navigator achievements and the individual certificates acquired by the employees.

Deep expertise in the application of AI tools

The company has compelling expertise in the most common AI tools like ChatGPT. Beyond the concept phase, Customertimes has already implemented various real-life solutions using AI tools in connection with Salesforce.

What customers have to say about us

We are highly satisfied with this project, which unified data from seven companies on a single platform. With Salesforce Data Cloud, we stay ahead in the market and offer exceptional service. Analyzing customer behavior helps us better understand and improve our offerings. Customertimes has been a valuable partner, ensuring smooth integration and enhancing decision-making and efficiency

Shahar Zamir

VP Information Technologies | CIO & CTO, Freesbe

So far, we have had a good partnership with Customertimes to help us support, enhance, and maintain the existing Salesforce org. We are partnering on a critical project that will be kicking off very soon. We are pleased with the quality of resources involved with this project and the work done by the Customertimes team in the discovery phase.

Pharmaceutical manufacturing client

CRM Strategy & Operations Director

Customertimes is very responsive and a great partner in our Health Cloud migration.

Pharmaceutical manufacturing leader

Senior Data Analyst

I have been very impressed with the quality of developer that Customertimes have been able to supply us and their commitment to helping us deliver big, complex, time-constrained projects.

NDA

SAP Development Manager

Good to work with, offer a flexible relationship, allowing the days worked to be increased/decreased as work arrives.

NDA

IS Project Manager

"Very professional, reliable and responsive team at Customertimes."

Wilhite Tamara

Human Resources Business Partner (HRBP), Cyquent Inc

"Very likely, have created an incredible tool that has enabled our program to expand to places previously thought impossible."

Singer-Wright Ally

Senior Director, Medical Society of Virginia Foundation

"Customertimes (CT) is a long-term strategic partner. Not only has CT consistently delivered, CT contributions have directly impacted our ability to scale and grow our organization while also innovating and elevating the services that we provide to our customerselevating that services that we provide to our customers."

Kelts Michelle

Sr. Director, Strategic Operations, IQVIA

"Bohdan and Dmitry always source amazing candidates for us often with short lead times. They are very thoughtful about the onboarding process and always help out when we need assistance. The contractors working for us right now are also doing great work. Overall we are super please with Customertimes and look forward to continuing our partnership!"

Pusateri Bryan

Product Owner, Molex, LLC

"I know we are a small customer, but I greatly appreciate the help we get when we need it and the high quality of the resource we were connected with."

Bawcom Deb

Executive Vice President, Devana Solutions

"Customertimes are big enough, good enough.., But what you guys, I think bring to the table, what I felt not just with the real leadership team, but with everyone like down to project people is the drive to try to to push things if we can do things in a different way. And that is great both for the organization and for the customer. This is embedded as a culture in in people. It's a culture in the company that I like."

Haider Alleg

General Partner, Allegory Capital

"Customertimes as a company has hands on the tech, right in a way and the data on everyday, on everyday data coming more from a business / commercial operation setting. I think it's good to be grounded on where is the tech right now in terms of evolution, in terms of possibilities, capabilities."

Haider Alleg

General Partner, Allegory Capital

"I would say that working with Customertimes is really like working with a Partner. They try to understand your needs. They don't try to oversell something complicated. They just try to make things work with you and for you and they really work hard for you. With Customertimes it's work hard play hard."

Tony Khosravi Dehkourdi

Software Engineering Chapter Lead, Pernod Ricard

"The best CT solution could be related to Salesforce, it could be related to customer services, it could be related to different areas in the company where we can bring something with value. But in this context, we need to understand how AI and machine learning can deliver more and can deliver value."

Valerie Giraud

Digital and Tech lead partner, Haleon

"It's the beginning of our relationship, and in the global area, they have connections, so for the moment, we're waiting ... for them to hear the need, find the problems, and then be able to deliver the best solution for the customer.""

Valerie Giraud

Digital and Tech lead partner, Haleon

"I think the partnership at this stage is growing very nicely. We have a very good relationship. We understand each other, which is obviously very good in a relationship. There's lots of communication going on, there's lots of development going on, there's lots of new ideas that keep on flowing and that we want to implement and maybe move towards."

Francois Kanfer

Director Global Commercial Excellence, Hartmann Group

We’ve had a good, long-lasting relationship with Customertimes for many years – more than 5 years between Customertimes and Pernod Ricard. We’ve been working on a regular basis to take into account all the innovations coming from digital platforms, especially Salesforce. These applications are the ones we use for our field sales teams and our sales management teams.

Adrien Combet

Product Owner Sales Force Automation & Global Sales Tech, Pernod Ricard

"We use the CT ipad App for Sales Reps to leverage Salesforce CRM and make it a nice experience for our sales reps in daily use. For example, if they go into a pharmacy, they are guided through [the visit] in a step-by-step approach."

Dana Winkler

Head of Sales Force Effectiveness, Stada

"The whole thing is a journey. There are solutions, but you need to customize and tailor it to your needs, so having a partner [who is] going along the journey that really understands what makes sense and can guide you [even] while you're requesting changes ... that's my impression of a successful relationship with a partner."