Solutions
Customertimes’ portfolio of products is targeted to address key business challenges in the industries we serve. For Life Science customers, our remote detailing capability allows customers to stay fully connected to key contacts and work seamlessly in a hybrid environment. For Consumer Goods customers, our robust order management module provides a cost-effective online pricing capability.
CT Mobile Offline for Salesforce
No matter what functionality you decide to use, you and your team will be able to use it anytime - even without internet access. Simply decide what needs to be available and to whom, and set up access with just a few clicks. It’s a fully functional Salesforce mobile app that’s available offline, and it includes:
- • An intuitive step-by-step sync engine with a built-in conflict manager
- • A dynamic database that automatically adapts to your data model
- • User profile preferences and CRUD-based permissions
- • Easily managed dynamic interfaces
- • Off-line rollups, complex formulas, and validation rules
Digital Sales Aids Platform / eDetailing
Master interactive storytelling and unleash your creativity with CT Presenter. Now you can create, collaborate, and collect feedback on your presentations, all in one place. The tool features:
- • An interactive sales aid for data-driven presentations
- • Fast-track content authoring so you can edit content directly in Salesforce
- • Message targeting to help you deliver the best, most relevant presentation
- • Content management and adaptation to keep versions under control
- • Seamless feedback collection to measure interactions and responses
- • Multi-channel detailing, including tablet, remote, and self-detailing
Identity Portal & Consent Management
Today’s customers expect a seamless product experience with minimal effort. They need a centralized SSO identity provider with an intuitive, personalized interface. Okta is the industry standard, offering easily customizable login pages and rule configuration, dozens of pre-built adapters, and extensive support for custom development and SDKs. Okta offers:
- • Increased security
- • Quicker, simpler design and authentication for new devices
- • Faster new-user onboarding
- • Centralized user activity tracking
- • A seamless Single Customer View
Mulesoft API Community Manager
Don’t limit your team. Collaborate with an entire ecosystem of developers and partners to build tailored experiences that promote API products to target audiences. With the Mulesoft API Community Manager, you can:
- • Build API portals in minutes with out-of-the-box templates
- • Customize API portals to create pixel-perfect branded experiences
- • Personalize branded experiences based on consumer roles and needs
- • Foster communities of partners and developers that drive API adoption
- • Auto-populate interactive API documentation from the Anypoint Exchange
- • Measure engagement and track API program business metrics
Image Recognition
Imagine if your merchandisers could tell if they’re adhering to product display guidelines just by glancing at the shelves. Our Image Recognition solution makes it possible. It’s fully integrated in CT Mobile, and it fully supports your vision for your product:
- • Take photos of the product itself
- • Visualize the realogram over the shelf
- • Get product information for any item on the shelf
Offline eSignature
Get any document signed easily with Offline eSignature. With a standard, out-of-the-box integration with CT Mobile, Offline eSignature facilitates business and customer engagement and integrates with Docusign and other eSignature providers, like Docapost, PandaDoc, SignRequest, SignNow, and others. This solution helps organizations:
- • Manage template documents
- • Merge documents with Salesforce data
- • Get signatures offline, or online via email and SMS
- • Integrate with legal archiving providers
Retail Execution
We offer the engagement platform you need to address your current challenges and focus on driving your business forward. Increase your functionality and processes with:
- • Sell-in/order taking with exact price calculation
- • Sell-out/retail audit
- • Contract management
Mobile Order Management
Speed up order-taking and eliminate errors with optimized mobile order management. Unlock new business opportunities with major UI/UX improvements, and boost sales with a faster time-to-market. Benefits include:
- • An advanced price engine
- • Improved order taking
- • One-screen visibility
- • An intuitive promotions interface
- • A scalable solution with Sales Organization
Trade Promotion Management
Promotions are a key part of successful retail execution. Increase your market share by improving sales efficiency and successfully running promotions with an intuitive Promotions interface. We can help you manage:
- • Promotion planning
- • Execution
- • Monitoring
- • Reporting
Loyalty (on Heroku)
Increase customer loyalty with the Loyalty Cloud Platform. We can help you offer flexible, personalized, relevant campaigns designed to stimulate sales. Plus, our simple web user interface and out-of-the-box integration with Salesforce dramatically improve time-to-market for your promotional campaigns. You’ll be able to:
- • Enrich membership profiles with personalized data
- • Offer rule-based promotions
- • Reward your most loyal customers with exclusive offers
- • Offer unique badges/coupons as a gift for special occasions
- • Analyze results to maintain operational and strategic control
Value Alignment
Align your current state with your future business goals from the outset of your project. We’ll help you:
- • Gain maximum value from your CRM solutions
- • Uncover additional ACV
- • Monitor project success with diagnostic “health checks”
- • Assess the value of your current strategy
BI Tools
We offer the BI tools you need to improve functionality, increase meaningful reporting, and gain greater insight from your data. Tools include:
- • Marketing effectiveness analysis
- • Customer reporting
- • Traffic and exception reporting
- • Loyalty program management and reporting
- • Revenue and cost reporting
- • Profitability and negative margin
Loyalty Program Management
Implement or improve your loyalty program with tools that enhance the customer experience. We use:
- • CRM Loyalty for a fully automated program
- • Business Intelligence for loyalty program reporting
- • ERP to integrate CRM with external systems
Distributor Sales Data Portal
Manufacturers who sell extensively or exclusively through distributors are dependent on data from those distributors to give them a 360-degree view of their end customers so they can accurately identify trends. With our Distributor Sales Data Portal, Customertimes makes it easy for distributors to:
- • Upload their POS sales directly into Salesforce
- • Leverage the Salesforce community to help calculate rebates where appropriate
- • Identify and categorize trends by any number of attributes, including product, customer, and region
- • Take meaningful business action in real-time
PSD2 Compliant Open Banking API
We offer digital services and solutions for the Financial Services industry. Solutions include:
- • PSD2 Compliant API Gateway
- • OBIE Standard API Gateway implementation, v3.1
- • Core banking integration interfaces with Oracle FlexCube
- • Self-service Developer Portal Implementation with MuleSoft
Western Union API Gateway
Our open banking solutions include a Western Union API with multi-channel integrations:
- • Mobile
- • Web
- • Teller
ACORD compliant Integration Bus & API
We support ACORD format, along with various messages to enable various data exchange scenarios. We also offer Integration Bus for insurance companies, including sync of:
- • Clients
- • Policies
- • Claims
- • Cases
- • Payouts
Commercial Automation Suite
This solution is packed with the functionality you need to keep your Healthcare automation on track, including streamlined workflows, user-friendly interfaces, and 360° reporting. It’s custom-built for Rx Consumer Health use cases and includes:
- • Standard SF objects for Accounts and Contacts
- • Cycle planning, account targeting, and a powerful call planner
- • Visit reporting with dynamic forms and surveys
- • Sample Accountability and Coaching modules
- • Retail execution functionality
Telehealth
Virtual visits to healthcare professionals via video conferencing used to be unavailable through standard Salesforce functionality, but with our solution, telehealth has become a reality. Here’s how it works:
- • A Heroku app integrates with Salesforce and the OpenTok app
- • Multiple participants can join unique meetings with their own agendas
- • Connection works via a Rest API integration
Health Cloud Accelerators Framework
We’ve created a fully stacked framework, augmenting Health Cloud’s functionality with other Salesforce and custom solutions designed to help you stand out from the competition. Now you can offer:
- • Full-cycle patient journeys
- • Multiple enrollment channels
- • 360° patient profiles
- • A flexible, expandable ESB landscape
- • Advanced analytic capabilities
- • High-level expandability