Digital Experience
Transform your customer interactions into personalized experiences that drive business outcomes
Have you noticed how our world is becoming increasingly digital? More and more people are communicating and consuming content online. If you aren’t keeping up with this trend, you risk falling behind your competitors
It's time to not only prioritize your digital strategy but to offer an exceptional digital experience to your customers. As experts in digital transformation, you can rely on us to create personalized digital journeys for your customers
/OUR CAPABILITIES
User Experience Design
Positive user experiences can increase conversion rates, reduce costs, and improve customer satisfaction and loyalty. By providing a better user experience than your competitors, we help you gain a competitive advantage in today's digital marketplace
Customer Engagement
To boost revenue and profitability, it is essential for you to create seamless customer experiences and engagement opportunities. With over 15 years of experience in customer experience transformation, we can assist you in enhancing your sales and marketing interactions by utilizing customer insights, providing proactive customer service, and developing a comprehensive omnichannel experience for your customers
Digital Marketing
The strength of customer relationships is heavily influenced by your brand's interactions with them. We empower you to build stronger customer relationships by providing personalized experiences. Our approach includes delivering relevant content, utilizing insights for informed decision-making, and implementing hyper-personalized campaign management strategies
Digital Commerce
Digital commerce is essential for creating engaging and personalized experiences for customers. We offer a comprehensive digital commerce solution that includes creating a storefront, managing a product catalog, integrating with payment gateways, automating shipping and order fulfillment, and implementing marketing and promotion strategies
Platform Integrations
Integrating various components such as web applications, mobile apps, third-party services, and back-end systems can be challenging. And this can lead to inconsistent data exchange and poor user experience if handled incorrectly. We offer a comprehensive integration solution that allows you to integrate various components of your digital experience seamlessly
/OUR PARTNERS
/Resources
Discover how Customertimes helped a telecommunications company optimize its sales operations and improve customer experience by implementing Salesforce CRM.
Discover how Customertimes helped Fairo, a fintech startup, develop a digital platform for real estate investing. Customertimes provided expertise in Salesforce CRM, MuleSoft integration, and AWS cloud services to build a scalable and secure platform.
Learn more about the importance of having clean and standardized data for AI models to function effectively and the need for organizations to attract and retain AI talent.
CT Vision uses artificial intelligence to recognize images and extract relevant data, which is then automatically entered into Salesforce records. This eliminates the need for manual data entry and reduces errors.
Discover the key stages of the product development process, including ideation, prototyping, and testing, and emphasizes the need for close collaboration between the PDO partner and the client throughout the process.
Get The Transformation Guidebook from Salesforce, and find out how to leverage the full power of your organization – technology, employees, and data – to unlock customer-centric growth.
Customertimes helped Sharp USA reduce warranty resolution times and costs by implementing a Salesforce solution to automate the warranty claim process. The solution improved visibility and reporting capabilities for warranty claims and resulted in a 50% reduction in resolution times.
The ideal PDO partner should have industry knowledge, technical expertise, flexibility, and a collaborative approach. Organizations should evaluate potential partners by reviewing their portfolio, due diligence, and communication skills. Establishing clear project goals and maintaining ongoing communication are also essential.
Xactly's Sales Performance Management (SPM) software increases revenue, reduces risks, and cuts costs. Its flagship product, Xactly Incent, manages Incentive Compensation Management (ICM). Customertimes, a valued partner, offers integration expertise for efficient and affordable SPM optimization. The successful partnership will continue in the future.
EasyPicky and Customertimes have partnered to provide a comprehensive digital image recognition solution for field sales teams. Combining EasyPicky's AI-based instant video recognition with Customertimes' software, the solution automates shelf space and assortment planning and delivers a seamless user experience for sales visit execution. The companies aim to offer the best digital solution to customers globally through their alliance.
/OTHER SERVICES
We would love to hear from you!
Our team of experts is always ready to assist you and provide you with the best solutions for your business needs