Customer Experience

Startly and Customertimes collaborated to develop a SaaS solution for service organizations. The solution, built on the Salesforce platform, automates and streamlines service operations and provides real-time visibility into service metrics. Startly saw improvements in its customer satisfaction scores and efficiency, while Customertimes gained expertise in building and deploying SaaS solutions on Salesforce.

The University of Utah Health (UUH) utilized Salesforce Health Cloud to enhance patient access to psychiatric care. The Health Cloud solution enabled a centralized system for managing patient data and better communication between care teams, resulting in faster response times and better patient outcomes.

Discover how we create exceptional products by combining our product development experience with the Salesforce platform. See a live demo of our award-winning Salesforce-native sales enablement solution, CT Mobile, and learn how clients like Alimera Sciences and L'Oreal utilize it. Explore innovative use cases that are enhancing sales and increasing engagement with the Salesforce platform.

Discover insights on what businesses should consider before starting their MuleSoft integration journey, such as identifying integration needs, defining integration scope, and establishing a data governance framework. By carefully considering these factors, businesses can ensure a successful and streamlined integration process.

Propel, a cloud-based PLM software provider, partnered with Customertimes to expand globally and increase their market share. Customertimes implemented a new Product Data Object (PDO) structure, improved data quality, and provided managed services to ensure a smooth and successful rollout. As a result, Propel experienced a significant increase in sales and customer satisfaction, and was able to expand their reach to new regions.

The UMMC is using Salesforce Health Cloud to improve pediatric psychiatric care by coordinating care, managing patient information, and automating administrative tasks. The aim is to enhance patient outcomes by improving the efficiency of care delivery.

Customertimes helped Sharp USA reduce warranty resolution times and costs by implementing a Salesforce solution to automate the warranty claim process. The solution improved visibility and reporting capabilities for warranty claims and resulted in a 50% reduction in resolution times.

Get The Transformation Guidebook from Salesforce, and find out how to leverage the full power of your organization – technology, employees, and data – to unlock customer-centric growth.

CT Vision uses artificial intelligence to recognize images and extract relevant data, which is then automatically entered into Salesforce records. This eliminates the need for manual data entry and reduces errors.

Discover how a true 360-degree view of the customer, obtained by collecting and analyzing data from all touchpoints, can help businesses provide more personalized customer experiences and increase loyalty. However, achieving this requires a comprehensive data strategy and system integration, and the article provides tips for implementing it.

Discover why most CRM projects fail to meet expectations.