Propel Goes Global with PDO and Managed Services

Propel connects the people, systems, and processes that take products from concept to customer. Their flexible, easy-to-use platform serves as the single source of product truth for the entire value chain, helping customers get products to market 30% faster and increase their margins by up to 50%. 

Propel has a strong presence in North America and was growing quickly in Europe. In order to meet the needs of their European customer base, Propel wanted to augment their product roadmap and increase their capacity for local customer support. 

They chose Customertimes as their Managed Services and Product Development Outsourcing (PDO) partner, and with our help, they’ve increased their market share in Europe to become a truly global company. Here’s how:  

Product Development 

Propel wanted to enhance their product roadmap to meet growing demand from new customers. After analyzing the pros and cons of hiring in-house developers versus partnering with a PDO, Propel decided that an experienced PDO like Customertimes could get new features to market quickly.   

The Customertimes PDO team stepped in, quickly helping them enhance the functionality of the Propel platform. Now, they’re able to offer new features to their customers and extend their product roadmap further and more efficiently.  

Managed Services 

Propel wanted to expand local customer support to resolve line 1 and line 2 issues, so Customertimes provided a team of engineers in Europe who quickly learned the Propel service offering and started covering customer requests.

Within two weeks, Propel had an EMEA-based, in-time zone solution to provide high quality, skilled customer service.  

Since that initial offshore offering, we have expanded our relationship with Propel. We now also provide customer support services throughout the EU and North America in addition to supporting their Spanish-speaking customers. 

Better Together 

Customertimes offers similar service combinations to companies just like this around the world. Like we did for Propel, we help them extend product offerings beyond their existing roadmap, all without using in-house dev functionality.  

The benefits: 

• Tackle your backlog – If your dev team needs to focus on your core roadmap, a PDO partner like Customertimes can tackle your backlog and help you keep up with customer requests. 
• Improve your customer experience – With offshore teams around the world, we can give you in-time zone skilled customer support.  
• Expand without stress – If you’re ready to expand your product offerings but worry that you don’t have enough skilled staff to support it, our Managed Services team can help. 
• Go global – Sometimes, the right partner is all you need to get to the next level. With PDO and Managed Services from the experts at Customertimes, you’ll have the product and customer support you need to expand your reach to new continents.