Technical Program Manager

Customertimes is looking for a Technical Program Manager

Technology:
JIRA
SQL
Location:
LATAM
Type:

Remote

Job ID:

JR 41176

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Job Description

The TPM will be responsible for project intake, staffing, and serving as a triage point for incoming requests. Over time, this role may expand to include broader responsibilities across other teams.

Requirements:

  • 5+ years of experience in technical program management, project management, or a similar role within a technical environment;
  • Experience with data projects, health tech, oncology, or pharma is a plus but not mandatory.

Technical Skills:

  • Proficiency with Jira and Google Sheets;
  • Exposure to SQL or a willingness to learn simple query creation is a plus.

Soft Skills:

  • Strong verbal and written communication skills;
  • Excellent problem-solving and stakeholder management abilities;
  • Ability to engage effectively with both technical and non-technical audiences.

Cultural Fit:

  • Ability to thrive in a fast-paced, dynamic environment with multiple priorities.

Preferred Requirements:

  • Familiarity with Scrum methodologies and experience managing multiple Scrum teams;
  • Prior experience in software engineering or a related technical field is an advantage but not required;
  • Experience in translating business requirements into technical specifications and user stories is highly desirable.

Responsibilities:

  • Project Management: Oversee the lifecycle of multiple custom data projects from intake to delivery, ensuring proper staffing and adherence to timelines;
  • Stakeholder Coordination: Act as the main point of contact between various teams, including engineering, sales, custom solutions management, research sciences, data analytics, and clinical data stakeholders;
  • Technical Oversight: Understand technical environments and be comfortable with simple SQL queries to reduce the workload on engineers, though deep software development expertise is not required;
  • Process Improvement: Implement and refine processes within the team to enhance project delivery efficiency and maintain high standards of data quality management;
  • Communication: Maintain clear and open communication channels with both technical and non-technical stakeholders, effectively managing expectations and project statuses;
  • Data Management: Support the team by maintaining Jira and other project management tools to ensure accurate tracking of project statuses, team capacity, and data hygiene;
  • Support Engineering Operations: Assist with operational tasks within the engineering team, focusing on Jira hygiene and meticulous attention to ticket data to track progress and workload capacity.

What we offer:

  • 10 business days of paid vacation per year (can be taken after 6 months in CT);
  • Up to 10 national holidays (either US or country of residence);
  • 5 days personal days off (can be taken after 3 months in CT);
  • Referral program;
  • Personalized personal development plan (PDP);
  • Language platform.

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