Head of the QA Center of Excellence (CoE)

Job Description

This critical role includes strategic pre-sales and upselling initiatives, conducting maturity assessments to maintain the highest service standards, and contributing to our service development and overall business strategy with a strong strategic vision and business acumen. In this position, you will lead a department of 70+ QA Specialists, nurturing close relationships with enterprise-level clients and fostering a culture of excellence

Requirements:

• A minimum of 6-10 years of relevant experience, including QA management roles in projects of similar scope and complexity;

• Management and/or Quality certifications are highly preferred;

• Fluency in English with strong presentation skills;

• Willingness and ability to travel within Europe;

• Exceptional organizational, interpersonal, and communication skills;

• Proven leadership abilities and skills in motivating teams;

• In-depth knowledge of QA and software development lifecycle methodologies, tools, and best practices and their value to the business;

• Competence in establishing and maintaining effective working relationships with co-workers, managers, and clients;

• Additional expertise in test automation, data QA, performance, or security testing will be beneficial;

• Demonstrated commitment to continuous learning, fostering an engineering culture, and driving process improvement.

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Responsibilities:

• Oversee and mentor a team of QA Specialists and Leads, instilling a culture of excellence, innovation, and continuous improvement, ensuring alignment with the company's strategic goals and objectives;

• Lead service development activities, including QA offerings and case studies, to meet the evolving needs of our clients and the market;

• Actively participate in pre-sales activities, proposals, and RFPs, working with the Sales and Marketing teams to identify opportunities for upselling and QA service expansion;

• Provide expert consultation in the setup, planning, proof of concept, delivery, training, and handover of test solutions;

• Conduct comprehensive maturity assessments of our QA services, pinpointing areas for improvement and formulating strategies to elevate service quality and efficiency;

• Develop appropriate quality management systems to ensure contractors meet contract requirements;

• Collaborate closely with relevant business lines and other stakeholders, supporting a focus on quality in project delivery and ensuring the implementation of quality control by the project/program;

• Manage staff in alignment with the organization's policies and applicable regulations, overseeing human resource matters such as performance appraisal, professional development, disciplinary actions, and problem resolution;

• Contribute to the QA process planning and execution for projects, enhancing the effectiveness of project delivery within the assigned business line;

• Identify and assess risks through data review and quality control processes, providing risk mitigation support, planning corrective/preventive actions, and offering guidance for improvement.

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What We Offer:

• 20 days of paid vacation, 15 paid days of sick leave with a doctor's note, and 5 days of paid sick leave without a doctor's note;

• Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate (depending on the location);

• Support for participation in professional development opportunities (webinars, conferences, trainings, etc.);

• Regular team-building opportunities as well as bi-annual company-wide events;

• Flexible work environments, including in-office, remote, or hybrid, based on employee preference and manager approval.