Junior Salesforce Business Analyst with French

Job description

Customertimes, headquartered in New York City with offices in 12 countries, is a global IT consulting company specializing in cutting-edge technology solutions for business transformation. With over 1300 skilled professionals, we boast more than 15 years of experience in the Salesforce ecosystem, completing over 4000 projects across 65 countries. Our clientele includes industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and non-profit sectors, such as IQVIA, UPSA, L’Oreal, Dyson, Philips, Sharp, and Danone.

Requirements:

• Excellent communication skills with the ability to effectively interact with clients, stakeholders, and cross-functional teams, fluently in both French and English;
• Excellent writing skills with the ability to write meeting minutes, business requirements, functional documentation and user guides;
• Presentation skills, ability to prepare and animate training sessions, accompany sales teams during presales activities;
• Ability to listen, to propose solutions and challenge customers’ needs;
• Team spirit and open mindedness, ability to work in multicultural environment;
• Good learning skills and high level of adaptability to various industries and contexts;
• Interest in technologies and discovery of new tools (CRM, AI or others);
• Proactive mindset and high level of autonomy;
• Master’s degree;
• Experience with CRM solutions.

Nice to have:

• Good knowledge or/ and Salesforce certifications such as Salesforce Certified Administrator;
• 2 years of experience in IT implementation projects;
• Experience working with Pharma and/or CPG industries.

Responsibilities:

• You will work as a member of Customertimes project team or directly in the customer’s office with customer’s team members including developers, project managers, and quality assurance analysts, to ensure successful project delivery;
• You will participate in project design phase by animating workshops in order to gather requirements, write detailed meeting minutes, and synthetize needs in format of User Stories;
• During construction phase, together with other team members, you will be responsible for demonstrating of configurated solutions, gathering customer feedbacks, perform simple configurations and testing of configurated solutions;
• You will collaborate with clients to understand their business objectives and requirements;
• You will prepare customer documentation for user training and will animate training sessions;
• You will assist users during testing sessions and perform initial qualification of tickets transmitted by users.

What we offer:

• Full-time employment with Customertimes;
• Medical Insurance (MI): In accordance with Customertimes benefits policy;
• Paid Time Off: 30 working days of vacation, 30 working days of sick days;
• Home office expense reimbursement: In accordance with Customertimes Business Expense Policy (€50 / month reimbursement for home office Internet expense);
• Ability to work in a hybrid mode;
• This position requires working independently as well as coordinating with teams from other locations;
• You are expected to contribute an average of 40 hours per week, but time can be managed flexibly – exceeding the quota is the key consideration;
• Salesforce Certification Exam Coverage.