Customer Overview
LL Flooring (formerly Lumber Liquidators Flooring) is a leading US retailer of hard-surface flooring (hardwood, laminate, vinyl plank, tile, bamboo and cork) as well as flooring tools and accessories, has 400+ stores in the USA and Canada.
Problem/goal
LL Flooring, a prominent player in the flooring industry, faced the need to migrate from old on-premise SAP PI/PO platform to the advanced cloud SAP BTP Integration Suite. The migration was complex, involving over 200 interfaces, 23 systems, and numerous Electronic Data Interchanges (EDIs). This required a seamless transition without disrupting company's ongoing operations. Additionally, existing integration landscape included a variety of adapters such as SOAP, HTTP, IDoc, FTP/SFTP, JDBC, OData, Salesforce, and Amazon S3.
Moreover, LL Flooring aimed to enhance their customer relationship management by integrating SAP CRM with BTP/UI5 to develop a comprehensive Customer 360 View application. This custom application needed to aggregate data from multiple sources, providing a unified view of customer interactions and history, including sales documents, service tickets, complaints, tasks, product purchase history, payment history, alerts, and next action proposals
Solution
To address these challenges, we provided Customer with a meticulous and structured approach for the SAP PI/PO to Integration Suite migration. The key components of the solution included:
- Integrations Migration Approach: Utilized SAP's native Migration Tool, incorporating both semi-automatic and manual methods to ensure accuracy and efficiency in the migration process.
- Enhanced Configurations: Implemented ABAP proxy configurations and SRT (Service Registry Tool) to enhance integration capabilities and ensure seamless data flow across systems.
- Optimization with SAP Integration Advisor: Leveraged SAP Integration Advisor to optimize and streamline EDI integrations, ensuring that all electronic data exchanges were efficient and error-free.
- Customer 360 View Application: Developed a custom application using SAP CRM and BTP/UI5, integrated with SAP ECC, CRM, GW, EP, and Fiori. This application provided a holistic view of the customer by collecting and displaying data from various sources, thereby enhancing customer relationship management.
Technologies used
Results
The migration to SAP Integration Suite and the development of the Customer 360 View application delivered significant benefits to LL Flooring:
- Seamless Migration: Successfully migrated over 200 interfaces and integrated 23 systems with minimal disruption, ensuring business continuity.
- Enhanced Integration: The use of diverse adapters and enhanced ABAP proxy configurations resulted in improved data integration and communication across systems.
- Optimized EDI Processes: SAP Integration Advisor streamlined the EDI integration process, leading to more efficient and reliable electronic data exchanges.
- Improved Customer Insights: The Customer 360 View application provided comprehensive insights into customer interactions, enabling LL Flooring to better understand customer needs and improve service delivery.
- Increased Operational Efficiency: The integration of various systems and data sources into a single view improved operational efficiency and decision-making processes.
By adopting SAP Integration Suite and developing the Customer 360 View application, LL Flooring not only improved their integration landscape but also significantly enhanced their customer relationship management capabilities.
Business outcomes
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