Two Major Challenges of AI Adoption for Enterprises

By Konstantin Perederiy - April 7, 2021

The latest advancements in the AI space, particularly in natural language processing (NLP), are actively making a major leap in practical applications of AI. This includes activities such as using bots to guide customer experience, and there is no doubt that this trend will only accelerate. 

In fact, some agencies predict that by 2025, 95% of customer interactions be powered by chatbots in some way. 2019 McKinsey study notes that 80% of respondents have already adopted AI and state that applications like chatbots play a key role in their customer strategy.  

However, when the term “chatbot” comes up, many of us immediately think “dumb robot.” This response is partly justified because most bots are not able to handle questions, which requires some level of intelligence or ability to process multi-step conversations. Those abilities have been hard to program for two reasons.  

First, it requires a true integration with back-end systems. This is an enormously complex task, due in large part to the challenges of navigating legacy landscapes, which has made it prohibitively expensive for many organizations. Second, to provide truly intelligent automated agents, companies need a powerful NLP engine behind them. Fortunately, the solutions to both challenges have already arrived.

  

#1 Integration Challenges 

The word integration is one of the most used in the IT community, as every project hits some bump in the road due to integration issues with backend systems. Solutions powered by machine learning are no exception. The integration challenges for this kind of project are even greater since algorithms feed off data, which resides in the legacy applications. Experts need to know specific ways to get relevant, rich datasets so that ML can yield impressive results.  

The solution to solving these integration challenges is obvious: organizations need the right combination of talent and the most applicable integration technologies to connect NLP features with their enterprise landscape to provide exceptional customer/chatbot interactions. 

 

#2 A Powerful NLP Engine 

Let us now look at the second issue, which is the use of a powerful NLP engine. Over the last few years, we have seen quite a few major improvements in the AI space, particularly in NLP. One of the most significant achievements in NLP was the introduction of OpenAI’s GPT-3 model in the summer of 2020. GPT-3 manages 175 billion parameters. By comparison, the previous version, GPT-2, managed 1.5 billion.  

Even those impressive numbers do not communicate the full scale of this improvement, so to help, Guardian published an essay explaining why humans should not fear AI. Impressively, the essay was fully written by the GPT-3 machine model. To take it one step further, a Berkley PhD student created a fully automated blog generated by GPT-3. The blog was ranked #1 by Hacker News and fooled tens of thousands of people. The only problem with GPT-3 is that its API is not currently available for public usage, but OpenAI promises to release a paid version soon 

 

Leading the Way with AI Technology 

The idea of “human vs. machine” may seem inevitable when it comes to understanding the latest advancements in AI technology, but in the modern world, it is much better to think like human/machine collaboration.  

The future will not be one versus the other. It will be both, working together, and the global organizations and institutions that master AI technology will lead the way and quickly establish themselves as growth leaders 

Many organizations have already embraced AI technologies at the enterprise levelAt Customertimes, we don’t consider only the technology side of the problem. We consider the business implications as well, and we have mastered multiple ways to leverage the latest tech via the CT AI platform, which allows us to gain maximum business value from AI projects. Our team relies on a combination of existing landscape architecture and innovative AI solutions to unlock the full potential of machine augmented processes.   

We have extensive experience with chatbots and video recognition technology, and we have the deep technical expertise needed to fully integrate chatbots with your back-end systems effectively and cost-efficiently. This integration, when combined with the NLP model, allows you to realize the benefits of AI while protecting the customer experience.  

If you would like to learn more about Customertimes’ AI solutions, reach out here and let us discuss the latest in these powerful AI innovations 

Konstantin Perederiy

Konstantin Perederiy is VP of Strategic Partnerships at Customertimes globally. Strongly convinced that human lives can be significantly improved with technology, Konstantin focuses on bridging business and tech teams to achieve the best possible outcomes. Konstantin has more than 15 years of experience in customer relationship and tech management roles across Europe and North America.

Bench Strength, and Other Introductions

News

Use case of CT Mobile for Consumer Packaged Goods - Beiersdorf

Video

Meet Alexis: Introducing Our PepUp Tech Intern

Blog

Stand Out: Overcoming Digital Fatigue in a Crowded Marketplace

Blog

Connecting Image Recognition Technlogies to the Salesforce Ecosystem with CT Vision

Article

[On Demand] Launch Excellence in a Post-Pandemic World: The right Life Sciences ...

Webinar

Customertimes Announces Strategic Partnership with Blue Consulting

Blog

Expanding Our Reach, Building Our Communities

Blog

Discover CT: Anna Andreieva

Interview

Discover CT: Sergey Selivanov

Interview

CT Orders Whitepaper

White Paper

Giving Back Is in Our DNA

Article

Customertimes is Awarded Three Best in Class Distinctions in POI’s 2021 Retail S...

News

Discover CT: Dmitry Selkov

Interview

Discover CT: Denny Gracey

Interview

Automating Order Management with CT Orders

Interview

ISG Names Customertimes a Rising Star

News

Bitcoin Is Just the Beginning: How Blockchain Will Revolutionize Data Collection...

Blog

Two Major Challenges of AI Adoption for Enterprises

Blog

[On-Demand] Commercial Launch Enablement for Emerging Life Sciences Companies

Webinar

The Holy Grail of Customer Engagement: A True 360° View

Blog

[On-Demand] Strategies to Maximize Your CRM/CX Investments

Webinar

Women in Tech: Angel Di Legge Kokoszka

Blog

Efficiency vs. Effectiveness: Getting the Right Things Done

Blog

Women in Tech: Svetlana Makhlysheva

Blog

Customertimes and PepUp Tech announce support for the Pennsylvania Innocence Pro...

News

Improve the Human Element of Your CX for More Emotional Connections

Article

James Goldfinger Joins the PepUp Tech Board

News

Customertimes and Competera Announce Strategic Partnership

News

Women in Tech: Maria Karandin

Blog

Back to the Future – Dusting Off the Old Playbook for Salesforce in Healthcare

Article

Bringing a Product to Market: An Interview with Park Capital’s Alex Lopatine

Interview

Women in Tech: Tahuana Cirati

Blog

DevOps Strategy: A Journey to Efficiency

Blog

Megatrends in Customer Experience Webinar | Customertimes, Edify, Verint, eGain

Video

Introducing Women in Tech: Meet the Inspiring Women of Customertimes

Blog

CT Orders - Sales automation with easy order taking

Video

Sharp and Customertimes | A Salesforce Implementation Story

Video

A Look at Marketing's Biggest Data Challenges of the 2020s

Article

CRM: It's a Journey not a Event

Video

Customertimes Partners with PepUp Tech to Train a New Generation of Salesforce P...

News

Customertimes welcomes Sergey Zinin as Global VP of Verticals and Business Consu...

News

PepUp Tech Announces New Partnership with Customertimes

News

How do you build a high-performing, cost-effective CRM technology team?

Blog

Сustomertimes Achieves Salesforce Master Navigator Status for Delivering Experti...

News

Customertimes and Propel Announce Global Strategic Partnership

News

Is It Time to Revise Your Business Continuity Plan?

Article

Customertimes Achieves Salesforce Master Navigator Status for Delivering Experti...

News

Customertimes Continues to Expand

News

Customertimes achieves Salesforce Master Navigator status for delivering experti...

News

Choosing a Software Product Development Partner: Why Strategy, Customisation, an...

Blog

The power of CRM's and post COVID-19 technology adoption | Jim Goldfinger

Podcast

Let Data Be Your Guide: Adapt to Become Digital First

Blog

Customertimes Cares: Making Strides to Help Our Communities in Eastern Europe

Blog

Salesforce and Tableau – the perfect combination for these challenging times

Blog

Rethinking HCP Interaction in the Midst of the New Normal

Blog

Improving marketing engagement using actionable intelligence

Blog

My 2019 Trailblazer Story

Blog

CV-19 highlights the importance of digital transformation

Blog

The Evolution from Systems of Engagement to Systems of Agility

Blog

The Next Normal for Life Sciences Sales Calls

Blog

Never a Better Time to Give Back and to Put Life in Perspective

Blog

CT partners with Salesforce in a time of need for Health Care providers

Blog

Data is the New Oil

Blog

Lessons learned from my years as the CEO of Customertimes

Blog

Why do you love working with Customertimes?

Video

Where is the real value in CRM?

Video

What makes Customertimes different?

Video

Salesforce World Tour 2019

Video

Lightforce : sharing experience Salesforce / Customertimes

Video

CT Mobile for a global beauty company | WELLA

Video

PDI - CT Mobile

Video

CT Pharma / CT Mobile - May 2018

Video

CT Mobile Use Case for Luxury Goods - Cartier

Video

Rethinking Your Open Banking Journey with MuleSoft

Blog

Customertimes Solution for Life Sciences

Video

Customertimes is recognized by Promotion Optimization Institute in the Vendor Pa...

News

Customertimes at MEDICA/COMPAMED 2014 – Düsseldorf

News

CT Mobile - Full Featured Sales force Offline

Video

CT Mobile - Salesforce Based CLM Solution for Your Business

Video

How to Become a Customer Company

Video