Customertimes stands with Ukraine

Customertimes + Creative Dock: Keeping an Industry Disruptor on Track

One of Europe’s largest banks has a mobile app that makes banking easier for individual entrepreneurs. It’s called Fairo, an all-in-one solution for freelancers and SMB owners to easily manage business operations like invoices, payments, bookkeeping, and tax reporting. 

Creative Dock is the bank’s prime contractor, responsible for building and maintaining the Fairo app, so as the bank prepared to launch Fairo in a new market, they reached out to Creative Dock for additional support. Creative Dock began a search for expert developers and QA specialists to work on the project, but finding the right highly skilled team was not an easy task.  

“Hiring was very slow,” says Zdenek Cerny, CTO of Creative Dock. “We were ready to do the project, but it wasn’t easy to find people with the requisite expertise, and, you know, we had a deadline. We reached out to Customertimes, and in a very short time, they helped us set up two full-fledged cross-functional teams.” 

For each of the two teams, Customertimes provided React Native and Java/Kotlin developers, QA engineers, Business Analysts, and Scrum Masters. We also provided an Automation QA team to help with automation testing.  

The teams from Customertimes were incorporated into the existing Creative Dock business structure, and the app was completed on time.  

It has since moved into an evergreen Continuous Development and maintenance phase that is managed by Customertimes, with developers and architects from CT handling new feature requests. 

“Fairo is a semi-digital bank, and it’s an industry disruptor for the gig economy,” Cerny explains. “A SaaS product like this typically takes several years to build, but with Customertimes, we were able to complete it in a relatively short amount of time. 

“The pool at Customertimes is filled with good people. They were open to feedback and willing to work with whatever we needed. When the project started, 60% of the resources were from Customertimes, and now, 90% of the people handling Fairo development in Ukraine are from Customertimes.” 

Fairo will remain in that continuous development cycle for the next several years, with new features and updates to the user experience being added often. Customertimes will handle those updates, maintaining and improving Fairo so the bank can add continue to add new users and deepen their relationship with existing customers.  

“From the very beginning, we had good, open communication with the Customertimes team,” says Cerny. “No one from Customertimes ever told us that something couldn’t be done. They found a way to make it work.” 

For more on the Fairo project, read the case study here.

figure

What stage of the Product Development Lifecycle are you in?

Whether you're in the discovery phase, preparing for go-live, or anywhere in between, the product development specialists at Customertimes can help turn your great idea into a great product. Get your copy of our "Choosing the Ideal PDO Partner" whitepaper now.

Read Now
Blog

CT Top 5: Why We Can't Wait for Dreamforce '22

Article

BioCatch Automates Incentive Compensation with Xactly

Blog

Customertimes + Creative Dock: Keeping an Industry Disruptor on Track

Video

Integration Insight from CT's MuleSoft Expert

Video

AppExchange Mavericks: Customertimes Solutions

Article

Discovery First: Ensuring a Seamless MuleSoft Integration

Article

Alimera Sciences Boosts Productivity with CT Mobile

News

Brian Borack Joins Customertimes as Chief Operating Officer

Article

Xactly & Customertimes Improve Sales Performance Management

Interview

Meet the Women of Customertimes

Customer Story

Orkla Automates Territory Alignment with CT Mobile & CT CPG

Interview

Meet the Women of Customertimes

Analyst Report

ISG Names Customertimes a Salesforce Ecosystem Leader

Blog

Propel Goes Global with PDO and Managed Services

Interview

Meet the Women of Customertimes

White Paper

Choosing the Ideal PDO Partner

News

Customertimes Launches The Give Back to Ukraine Fund

News

CT Software Announces New Consumer Health Projects

Blog

The Top 5 QA Testing Metrics

Article

UMMC Uses Salesforce Health Cloud to Improve Pediatric Psychiatric Care

Blog

Minimizing the Impact of Log4j and Other Java Vulnerabilities

News

DFG152 is Live on Salesforce AppExchange

Blog

A Year of Giving

Blog

Leverage the power of Salesforce automation with CT Orders

Blog

New Product Idea? 5 Things to Look for in a Salesforce PDO

Article

A Sharp USA Customer Success Story

Blog

Organic Growth: Building an Agile, Scalable Salesforce Team

Blog

Open to Hire? 5 Ways to Deal with a Staffing Shortage

White Paper

The Transformation Guidebook

News

CT Vision is now live on Salesforce AppExchange

Blog

Unlock Customer-Centric Growth with the World's #1 CRM

Webinar

[On-Demand] Growing a Profitable Salesforce Practice

eBook

Launch Excellence in a Post-Pandemic World

Blog

A Sirenum Customer Story

Blog

Making a Switch: 5 Things to Consider When Switching Salesforce Partners

News

Customertimes Announces Expanded Salesforce Industries Practice

Video

Use case of CT Mobile for Consumer Packaged Goods - Beiersdorf

Blog

Customertimes How To: Uniting Sales Cloud and Service Cloud

News

Bench Strength, and Other Introductions

Blog

Meet Alexis: Introducing Our PepUp Tech Intern

Blog

Customertimes How To: Building Better Salesforce Reports

Blog

Stand Out: Overcoming Digital Fatigue in a Crowded Marketplace

Article

Connecting Image Recognition Technlogies to the Salesforce Ecosystem with CT Vision

Webinar

[On Demand] Launch Excellence in a Post-Pandemic World: The right Life Sciences ...

Blog

Customertimes Announces Strategic Partnership with Blue Consulting

Blog

Expanding Our Reach, Building Our Communities

Interview

Discover CT: Anna Andreieva

Interview

Discover CT: Sergey Selivanov

White Paper

CT Orders Whitepaper

Article

Giving Back Is in Our DNA

News

Customertimes is Awarded Three Best in Class Distinctions in POIs 2021 Retail Sa...

Interview

Discover CT: Dmitry Selkov

Interview

Discover CT: Denny Gracey

Interview

Automating Order Management with CT Orders

News

ISG Names Customertimes a Rising Star

Blog

Bitcoin Is Just the Beginning: How Blockchain Will Revolutionize Data Collection...

Blog

Two Major Challenges of AI Adoption for Enterprises

Webinar

Commercial Launch Enablement for Emerging Life Sciences Companies

Blog

The Holy Grail of Customer Engagement: A True 360° View

Webinar

CRM: It's a Journey not a Event

Webinar

Strategies to Maximize Your CRM/CX Investments

Blog

Women in Tech: Angel Di Legge Kokoszka

Blog

Efficiency vs. Effectiveness: Getting the Right Things Done

Blog

Women in Tech: Svetlana Makhlysheva

News

Customertimes and PepUp Tech announce support for the Pennsylvania Innocence Pro...

Article

Improve the Human Element of Your CX for More Emotional Connections

News

James Goldfinger Joins the PepUp Tech Board

News

Customertimes and Competera Announce Strategic Partnership

Blog

Women in Tech: Maria Karandin

Article

Back to the Future – Dusting Off the Old Playbook for Salesforce in Healthcare

Interview

Bringing a Product to Market: An Interview with Park Capital’s Alex Lopatine

Blog

Women in Tech: Tahuana Cirati

Blog

DevOps Strategy: A Journey to Efficiency

Video

Megatrends in Customer Experience Webinar | Customertimes, Edify, Verint, eGain

Blog

Introducing Women in Tech: Meet the Inspiring Women of Customertimes

Video

CT Orders - Sales automation with easy order taking

Video

Sharp and Customertimes | A Salesforce Implementation Story

Article

A Look at Marketing's Biggest Data Challenges of the 2020s

Video

What makes a successful CRM Journey

News

Customertimes Partners with PepUp Tech to Train a New Generation of Salesforce P...

News

Customertimes welcomes Sergey Zinin as Global VP of Verticals and Business Consu...

News

PepUp Tech Announces New Partnership with Customertimes

Blog

How do you build a high-performing, cost-effective CRM technology team?

News

Сustomertimes Achieves Salesforce Master Navigator Status for Delivering Experti...

News

Customertimes and Propel Announce Global Strategic Partnership

Article

Is It Time to Revise Your Business Continuity Plan?

News

Customertimes Achieves Salesforce Master Navigator Status for Delivering Experti...

News

Customertimes Continues to Expand

News

Customertimes achieves Salesforce Master Navigator status for delivering experti...

Blog

Choosing a Software Product Development Partner: Why Strategy, Customisation, an...

Podcast

The power of CRM's and post COVID-19 technology adoption | Jim Goldfinger

Blog

Let Data Be Your Guide: Adapt to Become Digital First

Blog

Customertimes Cares: Making Strides to Help Our Communities in Eastern Europe

Blog

Salesforce and Tableau – the perfect combination for these challenging times

Blog

Rethinking HCP Interaction in the Midst of the New Normal

Blog

Improving marketing engagement using actionable intelligence

Blog

My 2019 Trailblazer Story

Blog

CV-19 highlights the importance of digital transformation

Blog

The Evolution from Systems of Engagement to Systems of Agility

Blog

The Next Normal for Life Sciences Sales Calls

Blog

Never a Better Time to Give Back and to Put Life in Perspective

Blog

CT partners with Salesforce in a time of need for Health Care providers

Blog

Data is the New Oil

Blog

Lessons learned from my years as the CEO of Customertimes

Video

Why do you love working with Customertimes?

Video

Where is the real value in CRM?

Video

What makes Customertimes different?

Video

Salesforce World Tour 2019

Video

Lightforce : sharing experience Salesforce / Customertimes

Video

Wella

Video

PDI - CT Mobile

Video

CT Pharma / CT Mobile - May 2018

Video

CT Mobile Use Case for Luxury Goods - Cartier

Blog

Rethinking Your Open Banking Journey with MuleSoft

Video

Customertimes Solution for Life Sciences

News

Customertimes is recognized by Promotion Optimization Institute in the Vendor Pa...

News

Customertimes at MEDICA/COMPAMED 2014 – Düsseldorf

Video

CT Mobile - Full Featured Sales force Offline

Video

CT Mobile - Salesforce Based CLM Solution for Your Business

Video

How to Become a Customer Company