Consumer goods organization

The company is known for manufacturing household appliances like vacuum cleaners, hand dryers, and air purifiers. They are committed to improving lives through efficiency and innovation.

/Company Profile

Location
France

Salesforce Users
80

Industry
Consumer goods

Solutions
CT Mobile CT Presenter Sales Cloud

/Challenge

The company wanted to boost efficiency of the retail sales teams and product experts, and simplify the retail audit and other field sales processes on Salesforce. They needed:

  • A fully offline solution that would be available to employees wherever and whenever
  • An additional photo taking and logging functionality for field and backoffice teams
  • Improved internal collaboration and communication

/Solution

Customertimes helped deploy:

  • An offline mode of work for the internal commercial workforce as well as the product experts at the in-store points of sale
  • An integrated photo taking and labeling functionality with a photo library powered by the SharinPix app
  • A centralized platform for all commercial interactions and easy-to-use reporting

/Results

Now, the organization has an offline commercial workforce integration. They’re benefitting from:

  • A 100% offline solution
  • Comprehensive retail audit functionality
  • A significant reduction in time spent on sales reporting and photo analysis