Senior Salesforce Consultant

Kyiv, Lviv, Riga, Minsk, Moscow, Poland, Remote

Customertimes is hiring an experienced Salesforce Consultant. As part of the implementation team, you will manage product development and delivery of enterprise-level, Salesforce-based technology solutions.


  • Proven ability to leverage analytical and problem-solving skills in a fast-paced environment
  • Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
  • Strong presentation, communication (written and verbal) skills, and interpersonal skills
  • Experience documenting user stories and creating to-be process flow diagrams
  • Ability to effectively prepare and maintain the following documents/tools:
  • Traceability Matrix
  • Stakeholder Matrix
  • Business Processes in BPMN notation
  • Backlog Management
  • User Story / Use Case
  • Elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis
  • Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
  • Ability to juggle and prioritize multiple tasks within a collaborative team environment
  • Flexibility and willingness to do what it takes to get the job done
  • Drive and desire to learn and grow both technical and functional skill sets
  • Salesforce experience or experience with similar CRM Products to develop client or business solutions is an advantage
  • English - Upper-Intermediate, Advanced will be an advantage


  • Work with clients and end-users to gather, understand, and define business requirements
  • Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
  • Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
  • Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
  • Configurate CRM as a part of solution development according to business requirements
  • Collaborate with developers to test and verify that solutions will meet the business requirements
  • Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
  • Engage with the customer on additional requirements and business needs
  • Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements, and associated process flows
  • Assist with scoping and planning

Working conditions

  • Regular compensation package reviews
  • 20 days of paid vacation, 15 paid days of sick leave with a doctor's note, and 5 working days of paid sick leave without a doctor's note
  • Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate
  • Support for participation in professional development opportunities (webinars, conferences, trainings, etc.)
  • Regular team-building opportunities, as well as bi-annual company-wide events
  • Flexible work environments, including in-office, remote, or hybrid, based on employee preference and manager approval
  • Free English classes in the office