Customertimes stands with Ukraine

Salesforce Business Analyst

Toronto, Remote

Customertimes is hiring an experienced Salesforce Business Analyst for the Healthcare, Pharma, and Life Sciences industries. Candidates must have previous systems analyst and app development experience.


  • Strong Healthcare, Pharmacy or Life Sciences industry expertise
  • 5+ years overall IT experience, including 3+ years of systems analyst and 2+ years of application development experience
  • Willingness to travel (less than 30%)
  • 3+ years working for Healthcare provider/ Pharmaceutical company/ Life Sciences company
  • Salesforce Health Cloud project experience
  • Salesforce Certified Administrator
  • Salesforce Certified Service/Sales Cloud Consultant
  • Experience in JIRA


  • Analyze user needs, program functions, and steps required to develop and/or modify applications
  • Capture & assess business requirements, provide design leadership to address impact to process flows, systems, and applications
  • Capture and appropriately communicate project business requirements (both functional and non-functional requirements)
  • Conduct Gap Analysis - Business Requirements Evaluation vs. Best-in-Class practices
  • Develop Requirements Traceability Matrix for use in development and quality assurance
  • Business Processes Definition – From setting objectives to application process definitions
  • Business Case Development and project estimation support
  • Support Quality Assurance test strategy and contribute to test coverage assessment
  • Process Definition and Business Transformation
  • Systems Development – Definition, Design, Testing, Roll-out
  • Participate in technical research to enable continued innovation within IT systems
Other requirements
  • Ability to collaborate/communicate with project team and business users as required
  • Experience with waterfall, iterative, and agile methodologies
  • Ability to work independently towards a goal
  • Ability to work in an environment that may be ambiguous at times
  • Strong analytical thinking and attention to detail