MS Dynamics 365 Customer Engagement (CRM) Architect

Ukraine; Remote

Customertimes is expanding its Microsoft Business Solutions Practice, and we are hiring an experienced MS Dynamics 365 Customer Engagement (CRM) Architect

Job Description

Our consultants are self-motivated, possess strong problem-solving skills, and possess a passion for crafting great solutions based on wide experience and talent that enables quality software delivery. They understand the best approach to architecture and development is through blending technologies and methodologies appropriate to the task at hand. The goal is to contribute to the clients' long-lasting success and expand our business. As an architect, you will have an opportunity to not only proudly play a leading role on projects, but to also share your experience and mentor others. At times you will collaborate with sales and contribute to continuous improvement of internal processes and DevOps.


  • 5+ years in Dynamics 365/CRM (CE) using at least couple of functionalities from: Sales, Customer Service, and Field Service, Marketing and Customer Insights – mostly Cloud, but On-premise will be a plus as well
  • Proven experience managing projects in different industries (better – in large and long-term engagements) through the entire project lifecycle. This includes managing multi-phase/multi-dimensional/multi-resource projects to conclusion while maintaining high customer satisfaction
  • Mix of hands-on experience on business applications implementation, architectural design, and strategic business acumen
  • Experience in pre-sales, supporting the sales team in shaping deals, being accountable for overall estimates enabling the sales team in the pursuit of enterprise customer opportunities
  • Experience in assessing feasibility of migrating customer solutions and/or integrating with 3rd party systems both Microsoft and non-Microsoft platforms
  • Experience in developing and maintaining technical architectures, documentation, frameworks and strategies as they relate to Microsoft Dynamics implementations
  • Hands on experience deploying with Microsoft Power Platform solutions is highly desired
  • Exposure to enterprise planning and delivery tools such as JIRA or Azure DevOps (CI/CD)
  • Strong cross functional and technical knowledge, and experience of Enterprise Application Integration and Architecture patterns
  • Agile Software Development experience
  • Will be a plus - Certifications in MS Dynamics 365 and Microsoft Power Platform


  • Play an Architect role in projects
  • Help in presales with understanding of overall customer needs, prepare solution/integration architecture, estimations, implementation plans
  • Help in mentoring/building the efficient solution development team
  • Help in continuous improvements of internal processes and DevOps
Technologies: Mandatory - Microsoft Dynamics 365, Web Services, Azure DevOps, SQL query and database tools, SSIS, Scribe or other ETL tool These are an advantage - Microsoft Power Platform, Power Automate, Dataverse Actions, Logic Apps, Power Apps, Power BI

Working conditions

  • Flexible work schedule
  • Office or remote or mixed types of work are welcome
  • Regular compensation package reviews
  • 20 working days paid vacation leave, 15 working days of paid sick leaves and 5 “day offs”
  • Medical Insurance program for employee (and the ability for an employee to insure family members at a corporate rate)
  • Certification coverage & support for participation in specialized events (webinars, conferences, trainings etc.)
  • Regular team-buildings inside team projects, as well as summer and winter corporate parties for the entire company