SF Business Analyst/Consultant

Job Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries

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Requirements:

• Salesforce knowledge and experience working as a BA on the Salesforce projects;

• Service Cloud, Experience Cloud and B2B portals knowledge will be an advantage;

• Proven ability to leverage analytical and problem-solving skills in a fast-paced environment;

• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies;

• Strong presentation, communication (written and verbal), and interpersonal skills;

• Experience documenting user stories and creating to-be process flow diagrams;

• Ability to effectively prepare and maintain the main/following documents/tools to meet the project needs: BRD, FRS, SRS, Traceability Matrix, Stakeholder Matrix, Business Processes in BPMN notation, Backlog Management, User Story/Use Case;

• Experience using elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis;

• Proficiency in Microsoft Word, Excel, PowerPoint, Project, and Visio;

• Ability to juggle and prioritize multiple tasks within a collaborative team environment;

• Drive and desire to learn and grow both technical and functional skill sets;

• Advanced professional level of English proficiency;

• French language will be an advantage.

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Responsibilities:

Work in Jira

• Analyze and interpret business requirements to ensure clear understanding across the Development Team;

• Prepare comprehensive “AS-IS” and “TO-BE” documentation;

• Prepare mockups;

• Approve solutions;

• Explain details of the ticket to the project team;  

• Provide estimations.

Control Release Pipeline

• Support the project team throughout the development phase;

• Keep Jira tickets updated based on changes initiated by cross-functional teams;

• Communicate any ticket updates or changes to relevant stakeholders;

• Collaborate with QA teams during testing and support User Acceptance Testing (UAT).

Communication with the PR Team

• Organize calls between the project team and PR team to address edge cases;

• Create user and admin guides;

• Create mockups and prototypes;

• Update the Jira checklist that should be created.

Grooming Sessions

• Set the list of questions to the project team;

• Review tickets with the project team to ensure clarity and alignment;

• Identify optimal solutions and flag potential blockers.

Estimations Sessions

• Validate and finalize mockups with the project team;

• Define all roles involved in ticket implementation (e.g., Admin, iOS, Salesforce Developer, Architect, Designer);

• Gather accurate time and effort estimates from each role.

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What We Offer:

• Financial stability and competitive compensation;

• Transparent professional and career growth development plans;  

• Сareer development: horizontal, professional, managerial;  

• 20 working days of paid vacation, 15 working days of paid sick leave with a doctor’s note, 5 working days of paid sick leave without a doctor’s note;    

• Health insurance, life, and accident insurance (opportunity to insure relatives at the corporate rate);  

• E-education, certification coverage, access to the language learning platform goFluent;  

• Remote work or work from the office;  

• Flexible work schedule;  

• Referral bonus.

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