Salesforce Business Consultant

Job Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.  

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Requirements:

• Deep knowledge of Order-to-Cash (O2C) processes in a manufacturing environment, including quote management, order processing, pricing, invoicing, and service;

• Experience in value engineering, business case development, and ROI modeling;  

• Ability to develop long-term transformation strategies;

• Ability to provide tactical insights to streamline sales and service operations, reduce sales cycle times, and recommend means to drive client's revenue;

• Strong understanding of sales operations, revenue management, and customer engagement;

• Proven track record of advising senior executives and facilitating business strategy discussions;

• Excellent communication, analytical, and presentation skills;

• Preferred: Exposure to Salesforce, CPQ, or ERP solutions.

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Responsibilities:

• Assess and enhance clients’ end-to-end O2C processes to improve operational efficiency and financial performance;

• Develop financial models and strategic recommendations to justify business investments and transformation initiatives;

• Identify bottlenecks in sales and service workflows and propose data-driven solutions to optimize performance;

• Collaborate with executive leadership to align business strategies with revenue growth objectives;

• Lead workshops and strategy sessions to drive process improvements and organizational change;

• Synthesize complex data into clear insights and compelling presentations for senior stakeholders;

• Support the adoption and integration of digital tools, including CRM, CPQ, and ERP systems, to enhance business operations.

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What We Offer:

• Full-time employment at Customertimes;

• Medical insurance in accordance with Customertimes benefits policy;

• Paid time off: 30 working days of vacation, 30 working days of sick days;

• Home office expense reimbursement: In accordance with Customertimes Business Expense Policy (€50 / month reimbursement for home office Internet expense);

• Ability to work in a hybrid mode;

• This position requires working independently as well as coordinating with teams from other locations;

• You are expected to contribute an average of 40 hours per week, but time can be managed flexibly – exceeding the quota is the key consideration;

• Salesforce Certification exam coverage.

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