Customer Experience
Deliver a seamless, personalized customer experience across all channels by leveraging data
Every business is moving to digital channels and remote interactions for their customers. From online ordering to virtual customer service, the world around us is transforming. In this era, personalizing your approach towards your customers is imperative for success
As experts in customer experience, we carefully analyze customer journeys to create tailored solutions for each stage. And with that information in hand, we create personalized experiences and offer recommendations based on past behavior and preferences
/OUR CAPABILITIES
Omnichannel Approach
You can strengthen customer relationships by offering a seamless and consistent experience across channels, meeting the evolving needs of your customers. We can help you build an omnichannel experience so that your customers can interact with you on their terms thereby increasing engagement
Personalized Engagement
Through personalized experiences, you can cultivate lasting customer relationships, resulting in increased satisfaction, engagement, retention, and conversion rates, as well as customer advocacy. We can help you implement effective sales and marketing solutions that personalize the customer experience and optimize communication strategies across multiple channels
Customer Centricity
Keeping your customers at the center of your business is vital for loyalty as well as for identifying cross-selling opportunities. We can help you put the customer at the center by building a holistic view of their interactions and transactions across different channels and touchpoints through Customer 360
User Experience
Well-thought-out user experience journeys affect how customers perceive your products or services. It’s a key part of the customer experience and can lead to satisfaction and loyalty. We can help you create user-friendly and engaging digital experiences for your customers to ultimately drive business success
Customer Data Analysis
By leveraging customer data, you can create a truly unique and personalized experience for your customers, setting your brand apart from the competition. Our data experts analyze customer data from multiple sources, providing insights to personalize the customer experience and anticipate their needs in real-time
/OUR PARTNERS
/Resources
Startly and Customertimes collaborated to develop a SaaS solution for service organizations. The solution, built on the Salesforce platform, automates and streamlines service operations and provides real-time visibility into service metrics. Startly saw improvements in its customer satisfaction scores and efficiency, while Customertimes gained expertise in building and deploying SaaS solutions on Salesforce.
The University of Utah Health (UUH) utilized Salesforce Health Cloud to enhance patient access to psychiatric care. The Health Cloud solution enabled a centralized system for managing patient data and better communication between care teams, resulting in faster response times and better patient outcomes.
Discover how we create exceptional products by combining our product development experience with the Salesforce platform. See a live demo of our award-winning Salesforce-native sales enablement solution, CT Mobile, and learn how clients like Alimera Sciences and L'Oreal utilize it. Explore innovative use cases that are enhancing sales and increasing engagement with the Salesforce platform.
Discover insights on what businesses should consider before starting their MuleSoft integration journey, such as identifying integration needs, defining integration scope, and establishing a data governance framework. By carefully considering these factors, businesses can ensure a successful and streamlined integration process.
Propel, a cloud-based PLM software provider, partnered with Customertimes to expand globally and increase their market share. Customertimes implemented a new Product Data Object (PDO) structure, improved data quality, and provided managed services to ensure a smooth and successful rollout. As a result, Propel experienced a significant increase in sales and customer satisfaction, and was able to expand their reach to new regions.
The UMMC is using Salesforce Health Cloud to improve pediatric psychiatric care by coordinating care, managing patient information, and automating administrative tasks. The aim is to enhance patient outcomes by improving the efficiency of care delivery.
Customertimes helped Sharp USA reduce warranty resolution times and costs by implementing a Salesforce solution to automate the warranty claim process. The solution improved visibility and reporting capabilities for warranty claims and resulted in a 50% reduction in resolution times.
Get The Transformation Guidebook from Salesforce, and find out how to leverage the full power of your organization – technology, employees, and data – to unlock customer-centric growth.
CT Vision uses artificial intelligence to recognize images and extract relevant data, which is then automatically entered into Salesforce records. This eliminates the need for manual data entry and reduces errors.
Discover how a true 360-degree view of the customer, obtained by collecting and analyzing data from all touchpoints, can help businesses provide more personalized customer experiences and increase loyalty. However, achieving this requires a comprehensive data strategy and system integration, and the article provides tips for implementing it.
Discover why most CRM projects fail to meet expectations.
/OTHER SERVICES
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Our team of experts is always ready to assist you and provide you with the best solutions for your business needs