Managed Support
Maximize your solution's business value with our managed services
Corrective maintenance is just one part of ensuring that your systems operate optimally. But you know that it involves much more than that
Our managed support service delivery model goes beyond corrective maintenance. We provide assessments and recommendations for continuous improvement and innovation, with a focus on maximizing the business value of your solution
/OUR CAPABILITIES
Corrective Maintenance
Our team will perform corrective maintenance on your systems, ensuring continuous upgrades, and freeing up your time to focus on your core business. We provide transparent and efficient support within industry-standard Service Level Agreements (SLAs)
Perfective Maintenance
We help you drive business benefits by maintaining the optimal performance of systems, enhancing the user experience, and providing a competitive edge in the marketplace. We work with you to strategically plan for future releases and deploy changes that will help you reach your goals
Managed Innovation
As a strategic partner, you will benefit from our expertise and advisory on adopting new functionality and applications, which extends any solution far beyond its original scope. We not only provide advice on new functionality but also strategically plan releases, introducing new features and functions gradually along with updates of the overall solution
Multi-Sector Expertise
We offer access to a diverse range of enterprise software platform talent (Salesforce, SAP, Microsoft, Google, Amazon) to help you with specific expertise when needed. Additionally, we provide industry subject matter expertise in Healthcare & Life Sciences, Consumer Goods, Manufacturing, Insurance, and more
Scalable Offerings
Our offerings can be tailored to better meet your needs, whether you're an SMB or a large enterprise with business-critical programs. We offer a shared team model for SMB and commercial clients, while large enterprises can benefit from our dedicated teams to support and evolve their solutions globally
/OUR PARTNERS
/Resources
Discover how the need for collaboration and trust between sales operations and finance teams can help organizations optimize sales performance and revenue growth while maintaining financial integrity and risk management.
Discover how Customertimes helped a telecommunications company optimize its sales operations and improve customer experience by implementing Salesforce CRM.
Propel, a cloud-based PLM software provider, partnered with Customertimes to expand globally and increase their market share. Customertimes implemented a new Product Data Object (PDO) structure, improved data quality, and provided managed services to ensure a smooth and successful rollout. As a result, Propel experienced a significant increase in sales and customer satisfaction, and was able to expand their reach to new regions.
Sirenum simplifies workforce management by getting the right people in the right jobs at the right time.
/OTHER SERVICES
We would love to hear from you!
Our team of experts is always ready to assist you and provide you with the best solutions for your business needs