Customer Overview
Midmark is a global manufacturer and supplier of healthcare products, equipment and diagnostic software for medical, veterinary, and dental markets. Midmark focuses on creating a better experience for caregivers and patients by designing equipment and technology that improves workflows within medical, dental and animal health environments.
Location
North America
Employees
2000
Problem/goal
- Integration Services Requirement: Midmark needed integration services to combine several systems, aiming to establish solid processes that allow them to control their end-to-end delivery process effectively.
- Lack of In-House Expertise: The company faced challenges due to a lack of deep experience in handling comprehensive integrations, which slowed down the achievement of their delivery objectives.
- Architectural Consultation Needed: Midmark required consultation regarding best architecture practices to make informed and effective architectural decisions.
Solution
- Redefined Delivery Lifecycle: Leveraged Customertimes's experience to redefine the delivery lifecycle, enabling one integration to go live each sprint.
- Centralized C4E Team: Assisted in creating a centralized C4E team responsible for assessing and making cross-team architectural decisions.
- Rebuilt Implementation: Rebuilt all existing implementations from scratch, addressing performance issues and ensuring fast delivery.
Technologies used
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Results
- Highly Available Data Store: Built a highly available object data store containing real-time operational, normalized, and validated data.
- Data Exposure: Exposed data store information to internal and third-party applications.
- 360 View Achievement: Achieved a 360-degree view through real-time integration between Salesforce instance and Oracle EBS.
- Business Outcome: After all successful integrations, Midmark now has solid processes that allow them to control their end-to-end delivery process, gaining confidence and maturity in terms of integration to set new ambitious objectives.
Business outcomes
Image Gallery
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