Customer Overview
Global medical device manufacturer specializing in aesthetics, therapeutics, and neurosciences.
Problem/goal
- Medical device manufacturer launched a global business program with a newly developed device that incorporates hardware, software, marketing, and operational components.
- In the multivendor set-up, Customertimes is responsible for Salesforce portal development and respective integration with other Client's applications (SAP, AWS, LMS, eCommerce).
- The new solution should work with new and old devices (embedded web-client), and the mobile version should support the most common screen resolutions.
- UI/UX needs to reflect Client market image, be convenient and appealing, stimulate recurring procedures, and up & cross-sale.
β
Solution
- Customertimes helped Client to adapt and enable classical PMI and Agile methodology for the whole program (umbrella) and specific streams.
- Customertimes assisted in developing platform design (UI) and functionality/navigation (UX) to reflect Client brand principles and program goals.
- A single sign-on (SSO) solution was implemented to integrate dispersed regional businesses (North America, Europe, Asia, etc.), and ensure seamless connection with other platforms (eCommerce, Learning Platform, SAP, AWS) for a better user experience.
Technologies used
Results & outcomes
β’The Solution platform streamlines registration and onboarding for new providers and devices, offering seamless access to educational resources and online shopping.
β’It automates business metric tracking, including device and cartridge distribution, driving sales growth while detecting and tracking counterfeit transducers.
β’The platform's collected data supports dynamic customer segmentation and targeted marketing campaigns ,boosting transducer sales through recurring procedures.
Its sleek UI/UX reinforces Client's position as a luxury brand
Business outcomes
Image Gallery
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