Social Media Manager

Job Description

The ideal candidate will have a proven track record of managing social media accounts for IT companies and possess a deep understanding of algorithms, audience engagement, and content creation, including infographics and animations.

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1,300+ experts and offices in 12 countries.

As a global IT consulting company, we provide excellent solutions that drive innovation for industry leaders in healthcare, life sciences, consumer packaged goods, manufacturing, financial services, education, and the nonprofit sector.

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Requirements:

• Experience: 2+ years of proven experience in social media management, ideally in B2B or technology sectors;

• Platform Expertise: Deep understanding of LinkedIn, Twitter (X), Facebook, and YouTube, including their algorithms and best practices. Proven experience using social media management tools like HubSpot or Salesforce.

• Creative Skills: Strong ability to produce captivating content, including graphics, infographics, animations, and short-form videos;

• Data-Driven: Skilled in analyzing metrics to measure impact and identify growth opportunities;

• Communication: Excellent written and spoken English (advance level);

• Collaboration: Proven ability to effectively work with cross-functional teams, including design, product marketing, sales, and executive leadership.

• Adaptability: Thrives in a fast-paced environment with changing goals and strategies.

Will be a plus:

• Experience managing paid social media campaigns and budgets;

• Familiarity with SEO principles and inbound marketing strategies;

• Knowledge of additional platforms like Instagram, TikTok, or regional platforms relevant to target audiences;

• Bachelor’s degree in Marketing, Communications, or a related field.

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Responsibilities:

1. Social Media Strategy & Execution:

• Develop and execute a comprehensive, multi-channel social media strategy aligned with our marketing objectives and brand positioning.

• Manage a global social media calendar across LinkedIn, Twitter (X), Facebook, and YouTube, ensuring consistent tone and branding.

2. Content Creation & Curation:

• Build and nurture online communities, encouraging meaningful conversations with followers and potential customers.

• Monitor interactions across platforms, promptly responding to comments and messages, and escalating issues when needed.

3. Community Engagement:

• Build and nurture online communities, encouraging meaningful conversations with followers and potential customers;

• Monitor interactions across platforms, promptly responding to comments and messages, and escalating issues when needed.

4. Follower Growth & Brand Awareness:

• Drive innovative campaigns and tactics to grow follower bases and engagement, using both organic and paid strategies;

• Experiment with interactive formats like livestreams, polls, and Stories to continuously engage audiences.

5. Analytics & Reporting:

• Track and analyze key social media KPIs, including engagement, reach, and conversion rates, to assess performance and inform future strategies;

• Use data insights to demonstrate ROI and refine social media tactics.

6. Trend Monitoring & Industry Best Practices:

• Stay updated on emerging trends, algorithm updates, and industry best practices;

• Share insights and recommend innovative approaches to the broader marketing team.

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What We Offer:

• Financial stability and competitive compensation.

• Transparent professional and career growth development plans.

• Career development opportunities: Horizontal, professional, and managerial.

• 20 working days of paid vacation, 15 working days of paid sick leave with a doctor's note, and 5 working days of paid sick leave without a doctor's note.

• Health insurance, life, and accident insurance (with the opportunity to insure relatives at the corporate rate).

• E-learning, certification coverage, and access to the language learning platform goFluent.

• Remote work or work from the office.

• Flexible work schedule.

• Referral bonus.

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