SF Business Analyst/Consultant

Job Description

Client is a medical technology company headquartered in Irvine, California. The company specializes in artificial heart valves and hemodynamic monitoring. The company operates globally with manufacturing facilities in the U.S., Costa Rica, the Dominican Republic, Puerto Rico, Singapore and Ireland.

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Requirements:

• Proven ability to leverage analytical and problem-solving skills in a fast-paced environment;

• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies;

• Strong presentation, communication (written and verbal), and interpersonal skills;

• Experience documenting user stories and creating to-be process flow diagrams;

• Ability to effectively prepare and maintain the following documents/tools to meet the project needs: BRD, FRS, SRS, Traceability Matrix, Stakeholder Matrix, Business Processes in BPMN notation, Backlog Management, User Story / Use Case;

• Experience using elicitation techniques: Workshop, Interview, Document Analysis, Interface Analysis;

• Proficiency in Microsoft Word, Excel, PowerPoint, Project, and Visio;

• Ability to juggle and prioritize multiple tasks within a collaborative team environment;

• Flexibility and willingness to do what it takes to get the job done;

• Drive and desire to learn and grow both technical and functional skill sets;

• Salesforce experience or experience with similar CRM Products to develop client or business solutions will be an advantage;

• Upper intermediate English; Advanced level will be an advantage.

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Responsibilities:

• Work with clients and end users to gather, understand, and define business requirements;

• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients;

• Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories;

• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies;

• Configure Salesforce CRM as a part of solution development according to business requirements;

• Collaborate with developers to test and verify that solutions will meet the business requirements;

• Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans;

• Participate in key meetings with clients, including requirement sessions, system demos, user acceptance testing, and end-user training;

• Engage with the customer on additional requirements and business needs;

• Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements, and associated process flows;

• Assist with the scoping and planning.

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What We Offer:

• Competitive compensation depending on experience and skills - USD monthly payment;

• 100% remote work;

• Flexible work schedule;

• 10 business days of paid vacation per year (can be taken after 6 months in Custometimes);

• Up to 10 national holidays (either US or country of residence);

• 5 days personal days off (can be taken after 3 months in Custmertimes);

• Travel expenses are covered when applicable;

• Referral program;

• Personalized personal development plan (PDP);

• E-education, certification coverage, access to the language learning platform goFluent.

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