Senior IT Project Manager

Job Description

Customertimes is a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1300+ experts and offices in 12 countries.

As a global IT consulting company, we spark the world of tech with excellent solutions to industry leaders in healthcare, life sciences, consumer packaged goods, financial services, education, and the nonprofit sector.

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Requirements:

• Bachelor's degree in Information Technology, Project Management, Business Administration, or a related field;

• 5+ years of experience in IT delivery management, with a proven track record in Salesforce/MS Dynamics delivery;

• Strong understanding of delivery methodologies, including agile and waterfall, and proficiency in project management tools (e.g., Jira, MS Project, Trello);

• Salesforce Expertise – Comprehensive knowledge of the Salesforce platform;

• Advanced English Proficiency (C1+) – Strong communication skills, both written and spoken;

• Cross-Regional B2B Development Experience – Deep understanding (or direct background) in creating and managing B2B applications for multiple countries/regions in industries like CPG, banking, or healthcare – ideally within one company responsible for supporting diverse apps across different locales;

• AI Integration in Daily Work – Familiarity with leveraging AI tools and techniques to streamline tasks and processes;

• Stakeholder Engagement – Proven track record of communicating and collaborating (both face-to-face and virtually) with stakeholders from large corporations or enterprises;

• Strong business acumen, including an ability to advise customers on business process improvements or help design them.

Nice to Have:

• Certifications such as PMP, PRINCE2, or Certified ScrumMaster (CSM);

• Strong soft skills, including adaptability, emotional intelligence, and conflict resolution capabilities.

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Responsibilities:

• Lead and manage the delivery of complex IT projects, ensuring alignment with business objectives, timelines, and budget constraints;

1. New Rollout Planning

• Prepare demo sessions;

• Organize kick-off meetings;

• Create wrap-up slides (for Convivio rollouts);

• Prepare prerequisite files (for B2B rollouts);

• Plan and facilitate requirements clarification workshops;

• Assist with requirements gathering and analysis;

• Develop and secure approval for the cut-off plan with all stakeholders;

• Set up communication channels, establish project rules, and ensure Business and Proximity teams understand processes.

2. Rollout Management

• Provide overall oversight of the rollout;

• Conduct regular sync-ups with Business and Proximity teams to review progress, issues, risks, and blockers; maintain the same for PO and other PR stakeholders;

• Hold daily syncs with the Rollout Specialist. Blockers elimination;

• Update the cut-off plan as needed;

• Collaborate with QAs and QA Lead to prepare and approve UAT test cases;

• Support integration-related topics;

• Prioritize tasks for the team and monitor workload;

• Organize demo sessions and gather feedback from affiliates;

• Ensure proper training for Local Admins and UAT users;

• Oversee UAT execution;

• Create and update rollout process documentation;

• Maintain updated statuses in Jira.

3. Rollout Improvements

• Conduct weekly meetings with the Product team to propose and implement improvement ideas, ensuring execution of approved enhancements.

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What We Offer:

• Competitive salary and benefits package (holidays and sick leave days included);

• Opportunities for professional growth and advancement;

• A collaborative and innovative work environment;

• Remote work opportunities and flexible hours;

• Personal development plan, mentorship, and access to a wide range of educational material and certifications.

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