Salesforce Business Analyst/Consultant with German

Job Description:

Customertimes, headquartered in New York City with offices in 12 countries, is a global IT consulting company specializing in cutting-edge technology solutions for business transformation. With over 1300 skilled professionals, we boast more than 15 years of experience in the Salesforce ecosystem, completing over 4000 projects across 65 countries. Our clientele includes industry leaders in healthcare, life sciences, CPG, manufacturing, financial services, education, and non-profit sectors, such as IQVIA, UPSA, L’Oreal, Dyson, Philips, Sharp, and Danone.

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Requirements:

• Excellent communication skills with the ability to effectively interact with clients, stakeholders, and cross-functional teams, fluently in both German and English;
• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field;
• Minimum of 2 years of experience in Salesforce consulting, business analysis, or related roles;
• Proven experience in supporting and implementing Salesforce solutions, including configuration, customization, and integration;
• Basic understanding of Salesforce architecture, data model, and security model;
• Ability to make informed technical decisions and recommendations based on business requirements and best practices;
• Strong problem-solving skills and attention to detail;
• Proactive mindset with a commitment to delivering high-quality solutions and exceptional customer experiences.

Nice to have:

• Demonstrated ability to lead workshops, presentations, and demos to showcase Salesforce solutions;
• Experience working with Pharma and/or CPG industries;
• Salesforce certifications such as Salesforce Certified Administrator, Salesforce Certified Platform App Builder, or Salesforce Certified Sales/Service Cloud Consultant.

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Responsibilities:

• Serve as a trusted advisor to clients, providing expert guidance and strategic recommendations on Salesforce solutions and best practices;
• Be prepared to work onsite in the customer's office 2-3 days a week, fostering strong relationships and ensuring effective communication and collaboration;
• Collaborate with clients to understand their business objectives and requirements;
• Work closely with cross-functional teams, including developers, project managers, and quality assurance analysts, to ensure successful project delivery;
• Conduct workshops, presentations, and demos to showcase Salesforce capabilities and solutions to clients;
• Design and implement improvements in Salesforce solutions in collaboration with the development team;
• Be a part of implementation and customization of Salesforce solutions, including configuration, development, and integration;
• Provide guidance and recommendations on technical decisions and best practices;
• Promote the adoption of standard solutions and best practices to optimize Salesforce usage and efficiency;
• Stay up-to-date with Salesforce releases, features, and industry trends to provide expert guidance and recommendations to clients.

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What we offer:

• Full-time employment with Customertimes;
• Medical Insurance (MI): In accordance with Customertimes benefits policy;
• Paid Time Off: 30 working days of vacation, 30 working days of sick days;
• Home office expense reimbursement: In accordance with Customertimes Business Expense Policy (€50 / month reimbursement for home office Internet expense);
• Ability to work in a hybrid mode;
• This position requires working independently as well as coordinating with teams from other locations;
• You are expected to contribute an average of 40 hours per week, but time can be managed flexibly – exceeding the quota is the key consideration;
• Salesforce Certification Exam Coverage.

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