Requirements:
• 1+ year experience performing level one help desk support working as part of a corporate help desk/IT team;
• Basic Technical Certification (A+, networking, MCP, etc.);
• Strong customer service, can-do attitude, with good follow-through skills;
• Available to work with Jira;
• Keen interest and ability to learn new software and hardware Advanced knowledge of desktop computer hardware and software, including Microsoft Office - experience with a variety of platforms and systems including, MS Windows 10 and Apple (MAC) are preferred;
• Advanced knowledge and experience with networking technologies (TCP/IP) and associated wiring;
• Possess proven analytical and problem-solving skills;
• Work well with others in a team environment requiring minimal supervision;
• Good written and verbal communication skills in English and Ukrainian.
Responsibilities:
• Provide online and desk-side problem resolution support for all corporate users of computers, software, hardware, peripherals, and networks;
• Grant access, change, and reset passwords;
• Learn all internal business applications and provide general PC/Network support (1st Level) and general application support to a distributed user base;
• Serve as the initial point of contact for troubleshooting hardware/software PC problems;
• Identify, troubleshoot, resolve, and escalate issues related to desktop computer hardware, software, and related equipment installation and configuration;
• Identify, troubleshoot, resolve, and escalate issues related to local area network and phone equipment;
• Log all calls and activities accurately in a tracking system;
• Special projects and additional duties as assigned.
We offer:
· Financial stability and competitive compensation depending on experience and skills;
· Flexibility of Employment Method: Regular Employment Contract or B2B;
· Social package – Private Medical Healthcare;
· Transparent professional and career growth development plans;
· Buddy system;
· Flexible work schedule;
· 20 working days of paid vacation leave;
· 5 days off on demand;
· 15 working days of paid sick leave with a certificate;
· 4 months of paid Maternity Leave on B2B;
· Access to Language Learning Platform goFluent;
· Additional training and certifications;
· Friendly team and pleasant working environment.
