Next Generation Intervention Management
Force.com ISV add-ons
The organization needed help supporting multiple applications. Key challenges included:
Cost-effectively managing ongoing enhancements and support of custom and packaged solutions
Eliminating bottlenecks and inefficiencies caused by having disparate support teams for different Salesforce packages
Their core solution needed to be updated but was no longer supported by the original development team
Customertimes stepped in to provide the following solutions:
Shouldered responsibility for ongoing enhancements and stabilization of the core platform
Took over managed services for SFDC-based applications
Implemented key Azure data services for BI applications
The company has achieved the following business outcomes as a result of their partnership with CT:
Vendors have been consolidated, leading to greater operational efficiency.
The organization is now able to manage their applications at a much lower cost, allowing them to invest more of their resources into the communities they serve.
Their core solution has been streamlined to dramatically reduce the labor needed to support ongoing operations.