Introducing Women in Tech: Meet the Inspiring Women of Customertimes
Customertimes is fortunate to have some incredible women on our team. They’re industry leaders, trailblazers, and technology innovators, and they help us deliver outstanding business results day in and day out.
We’re using this series to introduce them and give them a chance to share why they love what they do. Up first: Mariia Chernova, Salesforce Practice Head for CT.
Name: Mariia Chernova
Title: Salesforce Practice Head
Location: Kyiv, Ukraine
Years with CT: 6.5
Customertimes: Welcome, Mariia! Thank you for being part of this. Let’s start with your background. How did you end up at CT?
Mariia Chernova: Actually, my background is in the world of science! I have a PhD in Mathematical Physics and a Master’s degree in Finance. I’ve had a chance to work in several different fields, and I know that each step in my career has given me experience that helps me in my current role.
I started my IT journey by working as a business analyst while I was getting my PhD. I worked in the insurance industry (which is why insurance agents are scared of me!), and then I became an IT lecturer for medical and pharma students. While I was a lecturer, I ran an event planning company and learned Java. So, lots of multi-tasking!
I joined CT as a Salesforce developer at a time when we only had 10 people working in Salesforce development in the Kyiv office. Before long, I began the CT Salesforce consulting practice in Ukraine from scratch. I helped grow the development team and worked as the Solution Architect on several enterprise projects. In late 2019, I was promoted to CT’s global Head of Salesforce Practice.
CT: What are your responsibilities at CT?
MC: Basically I’m in charge of everything related to Salesforce for all of Customertimes. That includes pre-sale support for the Sales team, new project resourcing, managing and sharing our collective expertise, and supporting the HR and recruitment teams in Practice growth strategy. Practice growth is fairly new for CT, so I anticipate that area will increase over the next year.
CT: Why are you passionate about your career?
MC: Well, I love to build new things and create process out of chaos. And what I love about Customertimes is that I have many opportunities to try out new ideas. It’s exciting to know that innovative ideas are always welcome. They give us space to experiment and implement new things.
CT: Were you always interested in a career in technology, or did you have other plans when you were younger?
MC: I was more focused on science when I was younger, but I liked technology as well. I have no regrets about switching to IT.
CT: Why is technology an exciting vertical right now?
MC: As we’ve all seen over the last year, the world is moving online. You’ll be hard pressed to find any innovation today that isn’t driven by technology. Even in the scientific world, all modern research and discoveries are powered by technology, so being part of the technology vertical puts you on the frontlines of innovation. It’s exciting!
CT: What would you tell women who are considering a career in technology?
MC: Don’t be afraid to be the best! IT is not just a man’s world. If you are passionate about technology, don’t second guess yourself. You are smart and capable, and you can be successful.
CT: What sort of training/education do you recommend for tech careers?
MC: Technology changes so quickly, so you can’t just complete a course and be done: it’s a journey of continuous learning. But it’s critical to have a strong foundation, like a Master’s in computer science or a related field.
Of course, as part of the Salesforce community, I recommend Salesforce Trailhead for anyone who wants to begin a career in IT or expand their existing knowledge.
CT: Is there someone who has been instrumental in helping you reach your current position?
MC: I definitely don’t believe in the concept of a self-made person. Each of us has a long list of people who’ve influenced our career, helped us grow, and given us direction. It’s too difficult for me to highlight just one mentor, but I’m very grateful to all the people who supported and challenged my ideas along the way.
CT: How do you maintain a work/life balance?
MC: This is not an easy task! Usually, we are connected day and night, working with people in different time zones. Sometimes the weekend is the only time I can catch up on work without having meetings scheduled.
But what is sacred for me is my vacation time. This is when I switch off all devices and completely recharge.
There are also two important things I do to help protect my time during the day. The first is how I build my team and my processes. I try to make sure that any one of my everyday tasks can be delegated. That way, everyone isn’t waiting on me to clear up a “task bottleneck.” The tasks that must belong to me exclusively can wait until the end of my vacation!
The second key to my success is my husband! When we’re on vacation, I put everything away so I’m not distracted by anything related to my job.
-fm-converted.png)
Integration Insight from CT's MuleSoft Expert
-fm-converted.png)
AppExchange Mavericks: Customertimes Solutions
-fm-converted.png)
Discovery First: Ensuring a Seamless MuleSoft Integration
-fm-converted.png)
Alimera Sciences Boosts Productivity with CT Mobile
-fm-converted.png)
Brian Borack Joins Customertimes as Chief Operating Officer
-fm-converted.png)
Xactly & Customertimes Improve Sales Performance Management
-fm-converted.png)
Meet the Women of Customertimes
-fm-converted.png)
Orkla Automates Territory Alignment with CT Mobile & CT CPG
-fm-converted.png)
Meet the Women of Customertimes
-fm-converted.png)
ISG Names Customertimes a Salesforce Ecosystem Leader
-fm-converted.png)
Propel Goes Global with PDO and Managed Services
-fm-converted.png)
Meet the Women of Customertimes
-fm-converted.png)
Choosing the Ideal PDO Partner
-fm-converted.png)
Customertimes Launches The Give Back to Ukraine Fund
-fm-converted.png)
CT Software Announces New Consumer Health Projects
-fm-converted.png)
The Top 5 QA Testing Metrics
-fm-converted.png)
UMMC Uses Salesforce Health Cloud to Improve Pediatric Psychiatric Care
-fm-converted.png)
Minimizing the Impact of Log4j and Other Java Vulnerabilities
-fm-converted.png)
DFG152 is Live on Salesforce AppExchange
-fm-converted.png)
A Year of Giving
-fm-converted.png)
Leverage the power of Salesforce automation with CT Orders
-fm-converted.png)
New Product Idea? 5 Things to Look for in a Salesforce PDO
-fm-converted.png)
A Sharp USA Customer Success Story
-fm-converted.png)
Organic Growth: Building an Agile, Scalable Salesforce Team
-fm-converted.png)
Open to Hire? 5 Ways to Deal with a Staffing Shortage
-fm-converted.png)
The Transformation Guidebook
-fm-converted.png)
CT Vision is now live on Salesforce AppExchange
-fm-converted.png)
Unlock Customer-Centric Growth with the World's #1 CRM
-fm-converted.png)
[On-Demand] Growing a Profitable Salesforce Practice
-fm-converted.png)
Launch Excellence in a Post-Pandemic World
-fm-converted.png)
A Sirenum Customer Story
-fm-converted.png)
Making a Switch: 5 Things to Consider When Switching Salesforce Partners
-fm-converted.png)
Customertimes Announces Expanded Salesforce Industries Practice
-fm-converted.png)
Use case of CT Mobile for Consumer Packaged Goods - Beiersdorf
-fm-converted.png)
Customertimes How To: Uniting Sales Cloud and Service Cloud
-fm-converted.png)
Bench Strength, and Other Introductions
-fm-converted.png)
Meet Alexis: Introducing Our PepUp Tech Intern
-fm-converted.png)
Customertimes How To: Building Better Salesforce Reports
-fm-converted.png)
Stand Out: Overcoming Digital Fatigue in a Crowded Marketplace
-fm-converted.png)
Connecting Image Recognition Technlogies to the Salesforce Ecosystem with CT Vision
-fm-converted.png)
[On Demand] Launch Excellence in a Post-Pandemic World: The right Life Sciences ...
-fm-converted.png)
Customertimes Announces Strategic Partnership with Blue Consulting
-fm-converted.png)
Expanding Our Reach, Building Our Communities
-fm-converted.png)
Discover CT: Anna Andreieva
-fm-converted.png)
Discover CT: Sergey Selivanov
-fm-converted.png)
CT Orders Whitepaper
-fm-converted.png)
Giving Back Is in Our DNA
-fm-converted.png)
Customertimes is Awarded Three Best in Class Distinctions in POIs 2021 Retail Sa...
-fm-converted.png)
Discover CT: Dmitry Selkov
-fm-converted.png)
Discover CT: Denny Gracey
-fm-converted.png)
Automating Order Management with CT Orders
-fm-converted.png)
ISG Names Customertimes a Rising Star
-fm-converted.png)
Bitcoin Is Just the Beginning: How Blockchain Will Revolutionize Data Collection...
-fm-converted.png)
Two Major Challenges of AI Adoption for Enterprises
-fm-converted.png)
Commercial Launch Enablement for Emerging Life Sciences Companies
-fm-converted.png)
The Holy Grail of Customer Engagement: A True 360° View
-fm-converted.png)
CRM: It's a Journey not a Event
-fm-converted.png)
Strategies to Maximize Your CRM/CX Investments
-fm-converted.png)
Women in Tech: Angel Di Legge Kokoszka
-fm-converted.png)
Efficiency vs. Effectiveness: Getting the Right Things Done
-fm-converted.png)
Women in Tech: Svetlana Makhlysheva
-fm-converted.png)
Customertimes and PepUp Tech announce support for the Pennsylvania Innocence Pro...
-fm-converted.png)
Improve the Human Element of Your CX for More Emotional Connections
-fm-converted.png)
James Goldfinger Joins the PepUp Tech Board
-fm-converted.png)
Customertimes and Competera Announce Strategic Partnership
-fm-converted.png)
Women in Tech: Maria Karandin
-fm-converted.png)
Back to the Future – Dusting Off the Old Playbook for Salesforce in Healthcare
-fm-converted.png)
Bringing a Product to Market: An Interview with Park Capital’s Alex Lopatine
-fm-converted.png)
Women in Tech: Tahuana Cirati
-fm-converted.png)
DevOps Strategy: A Journey to Efficiency
-fm-converted.png)
Megatrends in Customer Experience Webinar | Customertimes, Edify, Verint, eGain
-fm-converted.png)
Introducing Women in Tech: Meet the Inspiring Women of Customertimes
-fm-converted.png)
CT Orders - Sales automation with easy order taking
-fm-converted.png)
Sharp and Customertimes | A Salesforce Implementation Story
-fm-converted.png)
A Look at Marketing's Biggest Data Challenges of the 2020s
-fm-converted.png)
What makes a successful CRM Journey
-fm-converted.png)
Customertimes Partners with PepUp Tech to Train a New Generation of Salesforce P...
-fm-converted.png)
Customertimes welcomes Sergey Zinin as Global VP of Verticals and Business Consu...
-fm-converted.png)
PepUp Tech Announces New Partnership with Customertimes
-fm-converted.png)
How do you build a high-performing, cost-effective CRM technology team?
-fm-converted.png)
Сustomertimes Achieves Salesforce Master Navigator Status for Delivering Experti...
-fm-converted.png)
Customertimes and Propel Announce Global Strategic Partnership
-fm-converted.png)
Is It Time to Revise Your Business Continuity Plan?
-fm-converted.png)
Customertimes Achieves Salesforce Master Navigator Status for Delivering Experti...
-fm-converted.png)
Customertimes Continues to Expand
-fm-converted.png)
Customertimes achieves Salesforce Master Navigator status for delivering experti...
-fm-converted.png)
Choosing a Software Product Development Partner: Why Strategy, Customisation, an...
-fm-converted.png)
The power of CRM's and post COVID-19 technology adoption | Jim Goldfinger
-fm-converted.png)
Let Data Be Your Guide: Adapt to Become Digital First
-fm-converted.png)
Customertimes Cares: Making Strides to Help Our Communities in Eastern Europe
-fm-converted.png)
Salesforce and Tableau – the perfect combination for these challenging times
-fm-converted.png)
Rethinking HCP Interaction in the Midst of the New Normal
-fm-converted.png)
Improving marketing engagement using actionable intelligence
-fm-converted.png)
My 2019 Trailblazer Story
-fm-converted.png)
CV-19 highlights the importance of digital transformation
-fm-converted.png)
The Evolution from Systems of Engagement to Systems of Agility
-fm-converted.png)
The Next Normal for Life Sciences Sales Calls
-fm-converted.png)
Never a Better Time to Give Back and to Put Life in Perspective
-fm-converted.png)
CT partners with Salesforce in a time of need for Health Care providers
-fm-converted.png)
Data is the New Oil
-fm-converted.png)
Lessons learned from my years as the CEO of Customertimes
-fm-converted.png)
Why do you love working with Customertimes?
-fm-converted.png)
Where is the real value in CRM?
-fm-converted.png)
What makes Customertimes different?
-fm-converted.png)
Salesforce World Tour 2019
-fm-converted.png)
Lightforce : sharing experience Salesforce / Customertimes
-fm-converted.png)
Wella
-fm-converted.png)
PDI - CT Mobile
-fm-converted.png)
CT Pharma / CT Mobile - May 2018
-fm-converted.png)
CT Mobile Use Case for Luxury Goods - Cartier
-fm-converted.png)
Rethinking Your Open Banking Journey with MuleSoft
-fm-converted.png)
Customertimes Solution for Life Sciences
-fm-converted.png)
Customertimes is recognized by Promotion Optimization Institute in the Vendor Pa...
-fm-converted.png)
Customertimes at MEDICA/COMPAMED 2014 – Düsseldorf
-fm-converted.png)
CT Mobile - Full Featured Sales force Offline
-fm-converted.png)
CT Mobile - Salesforce Based CLM Solution for Your Business
-fm-converted.png)