Customertimes stands with Ukraine

Discovery First: Ensuring a Seamless MuleSoft Integration

By Youssef Mounasser -

Youssef Mounasser is the Integration Practice Lead for North America at Customertimes. For more than 17 years, he’s worked on integration architectures using a variety of different solutions, and for the last 5 years, he’s worked exclusively with MuleSoft.  

Here, he shares his insight on how to set each implementation project up for success from the outset, starting with Customertimes’ unique approach to discovery.  

 

Project Success Depends on Discovery 

As an integration tool, MuleSoft unifies data with an API-led approach to deliver that all-important single customer view. Companies choose it to help integrate platforms like, for example, SAP and Salesforce, and once they’ve purchased it, they reach out to a recommended partner like Customertimes to help with implementation and integration.  

I often begin working with enterprise clients at that point. Our MuleSoft practice at Customertimes has grown 7-fold in the last year, so I work with our team of experts to help guide companies through the process.  

For many, they don’t have an API practice in place yet, and they find themselves lost when it comes to the design and scope of the implementation. As a first step, I take my clients through a comprehensive discovery and assessment phase that leverages my experience as a MuleSoft architect, helping them establish a clear vision and a realistic roadmap. 

Project success depends heavily on your level of preparation. At Customertimes, we have a proprietary discovery and assessment process that leads to a well-defined vision for your project and an achievable roadmap with clear benchmarks along the way. For us, it’s a no-brainer, and we think it should be for you, too. 

 

Your To-Do List 

First, start by breaking through traditional silos and ensuring that information is shared across key teams in your organization, like marketing and sales, data engineering, operations, backend, and support. The more, the better! In some businesses, that’s easier said than done, but the effort will pay off in the form of a streamlined implementation process. 

Second, make sure the project manager (PM) has sufficient information to accurately break up the project into appropriate tasks, estimating the work that will go into each one. These tasks should be based on project requirements, from startup through go live, and a high level of detail is critical here to ensure the wellbeing of your project.   

The team from Customertimes will work closely with your PM to make sure they have all the information they need to manage the project internally, and if you don’t have a qualified PM available, we can provide one. Either way, we’ll cover all the details so everyone is on the same page from the outset.  

The third priority is to work closely with your architects to establish KPIs, then use them to define the right scaling for each new implementation project. This will go a long way towards building confidence in the infrastructure’s ability to support project goals while accounting for security, response time, and usage levels.  

Again, Customertimes will support this process, guiding the architects as needed to help determine KPIs that work for your organization. Our goal is to help you get the maximum possible benefit from your MuleSoft investment while removing any internal roadblocks.  

And speaking of roadblocks, these tend to be the most common:   

  • Managing any growing pains as a new system shakes up the established company culture 
  • Maintaining confidence in the platform’s technical architecture 

We’ll help you anticipate those challenges and address them in your prep work, so you’ll be in a great position to increase confidence and buy-in from leadership throughout implementation and integration. 

 

Three Independent Streams

Customertimes’ proprietary discovery process involves three independent streams. Completing all three successfully helps make sure your environments are created and configured properly, complete with detailed integration design, a realistic roadmap, and best-practice implementation methods. 

  • First stream: Environment setup and configuration. Determine security, identity, and connectivity needs. 
  • Second stream: Project scoping. Develop technical integration design, set realistic estimates, and establish a product roadmap.  
  • Third stream: Initiate a global API practice. Define implementation guidelines, best practices, and recommended CI/CD pipeline approach.  

Once you complete all streams, the DevOps team should have everything they need to implement your CI/CD pipelines. 

Thorough Discovery; Smoother Delivery 

The Customertimes discovery process lays the groundwork for better delivery results. The extra effort is always worth it, resulting in several important benefits:  

  • Increased platform performance 
  • Increased delivery speed  
  • Minimal need for rework 

It also adds a new level of maturity to your API practice, or, if you don’t have one going in, gives you a solid foundation for building one.  

One of the most valuable things the process will bring to your organization is a change of culture. We come in ready to take on the “sacred cows” of established procedure. Expect challenges to your preconceptions and assumptions.  

For most CT clients, this becomes a favorite aspect of discovery, pushing them to rethink old cycles, break with tradition, and uncover brand new options.   

So, not only will your CT-led implementation and integration be a success, but the impact of our dynamic discovery process will benefit your organization for years to come. 

figure

Rethinking Your Open Banking Journey with MuleSoft

For more ways to leverage MuleSoft to improve business results, read Youssef’s latest whitepaper on our Insights page.

Read Now

Youssef Mounasser

Youssef Mounasser is the Integration Practice Lead at Customertimes. A systems consultant with more than 10 years of cross-technical leadership in the implementation, validation, and deployment of complex integration systems, he is a Salesforce Certified Administrator, a MuleSoft Platform Architect, a MuleSoft Integration Architect, and a MuleSoft Certified Developer. 

Video

Integration Insight from CT's MuleSoft Expert

Video

AppExchange Mavericks: Customertimes Solutions

Article

Discovery First: Ensuring a Seamless MuleSoft Integration

Article

Alimera Sciences Boosts Productivity with CT Mobile

News

Brian Borack Joins Customertimes as Chief Operating Officer

Article

Xactly & Customertimes Improve Sales Performance Management

Interview

Meet the Women of Customertimes

Article

Orkla Automates Territory Alignment with CT Mobile & CT CPG

Interview

Meet the Women of Customertimes

Analyst Report

ISG Names Customertimes a Salesforce Ecosystem Leader

Blog

Propel Goes Global with PDO and Managed Services

Interview

Meet the Women of Customertimes

White Paper

Choosing the Ideal PDO Partner

News

Customertimes Launches The Give Back to Ukraine Fund

News

CT Software Announces New Consumer Health Projects

Blog

The Top 5 QA Testing Metrics

Article

UMMC Uses Salesforce Health Cloud to Improve Pediatric Psychiatric Care

Blog

Minimizing the Impact of Log4j and Other Java Vulnerabilities

News

DFG152 is Live on Salesforce AppExchange

Blog

A Year of Giving

Blog

Leverage the power of Salesforce automation with CT Orders

Blog

New Product Idea? 5 Things to Look for in a Salesforce PDO

Article

A Sharp USA Customer Success Story

Blog

Organic Growth: Building an Agile, Scalable Salesforce Team

Blog

Open to Hire? 5 Ways to Deal with a Staffing Shortage

White Paper

The Transformation Guidebook

News

CT Vision is now live on Salesforce AppExchange

Blog

Unlock Customer-Centric Growth with the World's #1 CRM

Webinar

[On-Demand] Growing a Profitable Salesforce Practice

eBook

Launch Excellence in a Post-Pandemic World

Blog

A Sirenum Customer Story

Blog

Making a Switch: 5 Things to Consider When Switching Salesforce Partners

News

Customertimes Announces Expanded Salesforce Industries Practice

Video

Use case of CT Mobile for Consumer Packaged Goods - Beiersdorf

Blog

Customertimes How To: Uniting Sales Cloud and Service Cloud

News

Bench Strength, and Other Introductions

Blog

Meet Alexis: Introducing Our PepUp Tech Intern

Blog

Customertimes How To: Building Better Salesforce Reports

Blog

Stand Out: Overcoming Digital Fatigue in a Crowded Marketplace

Article

Connecting Image Recognition Technlogies to the Salesforce Ecosystem with CT Vision

Webinar

[On Demand] Launch Excellence in a Post-Pandemic World: The right Life Sciences ...

Blog

Customertimes Announces Strategic Partnership with Blue Consulting

Blog

Expanding Our Reach, Building Our Communities

Interview

Discover CT: Anna Andreieva

Interview

Discover CT: Sergey Selivanov

White Paper

CT Orders Whitepaper

Article

Giving Back Is in Our DNA

News

Customertimes is Awarded Three Best in Class Distinctions in POIs 2021 Retail Sa...

Interview

Discover CT: Dmitry Selkov

Interview

Discover CT: Denny Gracey

Interview

Automating Order Management with CT Orders

News

ISG Names Customertimes a Rising Star

Blog

Bitcoin Is Just the Beginning: How Blockchain Will Revolutionize Data Collection...

Blog

Two Major Challenges of AI Adoption for Enterprises

Webinar

Commercial Launch Enablement for Emerging Life Sciences Companies

Blog

The Holy Grail of Customer Engagement: A True 360° View

Webinar

CRM: It's a Journey not a Event

Webinar

Strategies to Maximize Your CRM/CX Investments

Blog

Women in Tech: Angel Di Legge Kokoszka

Blog

Efficiency vs. Effectiveness: Getting the Right Things Done

Blog

Women in Tech: Svetlana Makhlysheva

News

Customertimes and PepUp Tech announce support for the Pennsylvania Innocence Pro...

Article

Improve the Human Element of Your CX for More Emotional Connections

News

James Goldfinger Joins the PepUp Tech Board

News

Customertimes and Competera Announce Strategic Partnership

Blog

Women in Tech: Maria Karandin

Article

Back to the Future – Dusting Off the Old Playbook for Salesforce in Healthcare

Interview

Bringing a Product to Market: An Interview with Park Capital’s Alex Lopatine

Blog

Women in Tech: Tahuana Cirati

Blog

DevOps Strategy: A Journey to Efficiency

Video

Megatrends in Customer Experience Webinar | Customertimes, Edify, Verint, eGain

Blog

Introducing Women in Tech: Meet the Inspiring Women of Customertimes

Video

CT Orders - Sales automation with easy order taking

Video

Sharp and Customertimes | A Salesforce Implementation Story

Article

A Look at Marketing's Biggest Data Challenges of the 2020s

Video

What makes a successful CRM Journey

News

Customertimes Partners with PepUp Tech to Train a New Generation of Salesforce P...

News

Customertimes welcomes Sergey Zinin as Global VP of Verticals and Business Consu...

News

PepUp Tech Announces New Partnership with Customertimes

Blog

How do you build a high-performing, cost-effective CRM technology team?

News

Сustomertimes Achieves Salesforce Master Navigator Status for Delivering Experti...

News

Customertimes and Propel Announce Global Strategic Partnership

Article

Is It Time to Revise Your Business Continuity Plan?

News

Customertimes Achieves Salesforce Master Navigator Status for Delivering Experti...

News

Customertimes Continues to Expand

News

Customertimes achieves Salesforce Master Navigator status for delivering experti...

Blog

Choosing a Software Product Development Partner: Why Strategy, Customisation, an...

Podcast

The power of CRM's and post COVID-19 technology adoption | Jim Goldfinger

Blog

Let Data Be Your Guide: Adapt to Become Digital First

Blog

Customertimes Cares: Making Strides to Help Our Communities in Eastern Europe

Blog

Salesforce and Tableau – the perfect combination for these challenging times

Blog

Rethinking HCP Interaction in the Midst of the New Normal

Blog

Improving marketing engagement using actionable intelligence

Blog

My 2019 Trailblazer Story

Blog

CV-19 highlights the importance of digital transformation

Blog

The Evolution from Systems of Engagement to Systems of Agility

Blog

The Next Normal for Life Sciences Sales Calls

Blog

Never a Better Time to Give Back and to Put Life in Perspective

Blog

CT partners with Salesforce in a time of need for Health Care providers

Blog

Data is the New Oil

Blog

Lessons learned from my years as the CEO of Customertimes

Video

Why do you love working with Customertimes?

Video

Where is the real value in CRM?

Video

What makes Customertimes different?

Video

Salesforce World Tour 2019

Video

Lightforce : sharing experience Salesforce / Customertimes

Video

Wella

Video

PDI - CT Mobile

Video

CT Pharma / CT Mobile - May 2018

Video

CT Mobile Use Case for Luxury Goods - Cartier

Blog

Rethinking Your Open Banking Journey with MuleSoft

Video

Customertimes Solution for Life Sciences

News

Customertimes is recognized by Promotion Optimization Institute in the Vendor Pa...

News

Customertimes at MEDICA/COMPAMED 2014 – Düsseldorf

Video

CT Mobile - Full Featured Sales force Offline

Video

CT Mobile - Salesforce Based CLM Solution for Your Business

Video

How to Become a Customer Company