ISG Names Customertimes a Salesforce Ecosystem Leader for Large Enterprises

Customertimes is proud to be recognized by Information Services Group (ISG) for expertise in Multicloud Implementation & Integration Services for Large Enterprises for the second year in a row.

ISG, a leading international technology research and advisory firm, recognized Customertimes’ capabilities in its 2023 Salesforce Ecosystem Partners Quadrant Report. The report analyzes the “strengths, challenges, and competitive differentiators” that characterize the major business service providers focused on Salesforce applications.

Increased demand for multicloud implementations

As the report notes, the robust growth of the Salesforce brand and the subsequent shift to Salesforce industry clouds are driving a relentless demand for implementation services.

In such scenarios, the laurels go to the competitors who are both deeply versed in Salesforce integrations and highly skilled at augmenting implementation solutions as technologies and markets evolve.

That’s especially crucial with multicloud implementations and integrations. Solution providers serving large enterprise clients must be comfortable implementing Salesforce products, of course – but that’s merely the baseline. They also must also be adept at integrating Salesforce applications with applications from other major software companies.

Reaching the Leader quadrant

In its 2023 report, ISG evaluated more than 90 companies for multicloud implementation and integration services expertise, placing each in one of several quadrants.

Of all the companies that were assessed by ISG, only ten were designated as Leaders, the most advanced quadrant. Customertimes is a member of this select group.

“We’re thrilled to receive the Leader award,” said Dmitry Sidnev, the CEO of Customertimes. “Our team is and always has been committed to excellence, and we’re proud to be recognized by ISG for our work. We look forward to a continued demonstration of our value as a trusted Salesforce implementation partner and a general solutions strategist and provider.”

Delivering greater business value

ISG characterized Customertimes as highly adept at multicloud projects, and reported the company demonstrated three especially noteworthy strengths:

1. High attention to generating business value: Customertimes provides thorough value assessments and appropriate roadmaps, emphasizing the optimization of business processes and project organization rather than mere technology consultation.
2. Mobile engagement: Customertimes demonstrates a “unique capability” in providing mobile solutions for all Salesforce objects, including full offline capability. ISG also observed that the accelerators offered by Customertimes are heavily oriented toward the mobile use of Salesforce.
3. Wide integration capability: ISG noted that Customertimes “…has deep expertise in integrating Salesforce into a complex ecosystem landscape, usually based on the Mulesoft integration platform. Integration with SAP on the backend is [also] a key focus area in the portfolio.”

A commitment to partnership

Sidnev said ISG’s assessment is a confirmation of our overarching mission: customer service first, last, and foremost.

“We do not consider ourselves vendors or consultants,” Sidnev said. “We are partners to our customers – and I mean that literally. We work with our clients at every step, from problem analysis through solution ideation to development and beyond.

“And it doesn’t end with the launch. For us, support isn’t a vague promise. It’s a firm commitment, the foundation of a long-term relationship. Technologies evolve, markets evolve, and that means solutions must evolve as well. We’re available to help our customers address any issue.”

Moreover, said Sidnev, ISG’s Leader designation highlights the full scope of our skillset. Customertimes’ expertise in all things Salesforce is widely acknowledged, but the company also supports a wide range of practices.

“The ISG report observed that large enterprises are typically international in scope, and that they favor providers with strong integration capabilities at any scale,” Sidnev said. “Our skills meet those requirements precisely. Our staff is multinational and globally distributed. We have deep experience in international healthcare & life sciences, CPG, manufacturing,  banking. insurance, and financial services, and we address every aspect of strategy, design, implementation, integration, and support.”

Despite geopolitical polarization and challenges, Sidnev concluded, “The world and its markets are growing increasingly connected and data-driven. Any company intent on success must recognize this reality and operate accordingly. Our purpose is to ensure our customers have the digital solutions they need to thrive. And recognition like the ISG Leader award tells us we’re on the right track.”

You can download the full ISG report here.