Next Generation Intervention Management
The organization needed help supporting multiple applications. Key challenges included:
- Cost-effectively managing ongoing enhancements and support of custom and packaged solutions
- Eliminating bottlenecks and inefficiencies caused by having disparate support teams for different Salesforce packages
- Their core solution needed to be updated but was no longer supported by the original development team
Customertimes stepped in to provide the following solutions:
- Shouldered responsibility for ongoing enhancements and stabilization of the core platform
- Took over managed services for SFDC-based applications
- Implemented key Azure data services for BI applications
The company has achieved the following business outcomes as a result of their partnership with CT:
- Vendors have been consolidated, leading to greater operational efficiency.
- The organization is now able to manage their applications at a much lower cost, allowing them to invest more of their resources into the communities they serve.
- Their core solution has been streamlined to dramatically reduce the labor needed to support ongoing operations.