Global pharmaceutical company
This organization is a consumer health business that delivers important consumer medicines in France and across multiple EMEA countries.
-fm-converted.jpg)
/Company Profile
France
100+
Pharmaceutical
CT Pharma, CT Mobile, CT Presenter, Salesforce Service Cloud, Einstein Analytics
/Challenges
The company wanted to improve:
Integration of field sales team and telesales
Order taking capabilities
Contract management and self-service capabilities for pharmacies
Integration with ERP and external data providers
/Solutions
The company implemented:
CT product suite for field sales and telesales teams to cover the majority of sales processes: contract management, order management, event management, etc.
Service Cloud to improve the customer service experience
E-Signature by Docapost to facilitate contract management online and offline
Einstein Analytics to boost business intelligence by leveraging SFA, ERP, and external data
/Results
Since their implementation, the company has gained improvement in several key areas:
Improved activity planning and execution across various sales teams.
Fully offline mobile app for field sales
Better collaboration between field sales and telesales teams
Order taking with exact price calculation available both for field sales teams and call-center agents