Next Generation Intervention Management

This organization works in high-poverty communities to bridge the gap between the support that students need and the resources their schools are able to provide. Their goal is to increase graduation rates across the country and change the lives of the students they serve.

/Company Profile

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Location
United States
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Salesforce Users
500
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Industry
Education
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Solutions
Force.com ISV add-ons

/Challenges

The organization needed help supporting multiple applications. Key challenges included:

  • Cost-effectively managing ongoing enhancements and support of custom and packaged solutions
  • Eliminating bottlenecks and inefficiencies caused by having disparate support teams for different Salesforce packages
  • Their core solution needed to be updated but was no longer supported by the original development team

/Solutions

Customertimes stepped in to provide the following solutions:

  • Shouldered responsibility for ongoing enhancements and stabilization of the core platform
  • Took over managed services for SFDC-based applications
  • Implemented key Azure data services for BI applications

/Results

The company has achieved the following business outcomes as a result of their partnership with CT:

  • Vendors have been consolidated, leading to greater operational efficiency.
  • The organization is now able to manage their applications at a much lower cost, allowing them to invest more of their resources into the communities they serve.
  • Their core solution has been streamlined to dramatically reduce the labor needed to support ongoing operations.