Global pharmaceutical company
The company wanted to improve:
- Integration of field sales team and telesales
- Order taking capabilities
- Contract management and self-service capabilities for pharmacies
- Integration with ERP and external data providers
The company implemented:
- CT product suite for field sales and telesales teams to cover the majority of sales processes: contract management, order management, event management, etc.
- Service Cloud to improve the customer service experience
- E-Signature by Docapost to facilitate contract management online and offline
- Einstein Analytics to boost business intelligence by leveraging SFA, ERP, and external data
Since their implementation, the company has gained improvement in several key areas:
- Improved activity planning and execution across various sales teams.
- Fully offline mobile app for field sales
- Better collaboration between field sales and telesales teams
- Order taking with exact price calculation available both for field sales teams and call-center agents