Customertimes stands with Ukraine

Consumer goods organization

The company is known for manufacturing household appliances like vacuum cleaners, hand dryers, and air purifiers. They are committed to improving lives through efficiency and innovation.

/Company Profile

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Location

France

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Salesforce Users

80

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Industry

Consumer goods

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Solutions

CT Mobile CT Presenter Sales Cloud

/Challenges

The company wanted to boost efficiency of the retail sales teams and product experts, and simplify the retail audit and other field sales processes on Salesforce. They needed:

  • A fully offline solution that would be available to employees wherever and whenever

  • An additional photo taking and logging functionality for field and backoffice teams

  • Improved internal collaboration and communication

/Solutions

Customertimes helped deploy:

  • An offline mode of work for the internal commercial workforce as well as the product experts at the in-store points of sale

  • An integrated photo taking and labeling functionality with a photo library powered by the SharinPix app

  • A centralized platform for all commercial interactions and easy-to-use reporting

/Results

Now, the organization has an offline commercial workforce integration. They’re benefitting from:

  • A 100% offline solution

  • Comprehensive retail audit functionality

  • A significant reduction in time spent on sales reporting and photo analysis