University of Mississippi Medical Center

The University of Mississippi Medical Center Department of Psychiatry has received a grant to provide free consultations to pediatric PCPs in order to facilitate more complete pediatric psychiatric care. The program is called Child Access to Mental Health and Psychiatry service (CHAMP).

/Company Profile

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Industry
Health Care, Education
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Location
United States
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Employees
10,000+
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Solutions
Salesforce Platform, Health Cloud

/Challenges

In order to implement the CHAMP program, UMMC needed:

  • An integrated foundation to support electronic forms submissions, data capture, case assignments, automated workflows, and dashboards showing real-time insights
  • Tools to facilitate case tracking in order to properly follow patients from the point of intake
  • An integration with a robust video conferencing service that could support virtual physician/psychologist consultations

/Solutions

The company implemented Salesforce Health Cloud to support:

  • Web-to-case form integration
  • Workflows
  • Event triggers
  • Notifications
  • Queue management
  • Dashboards
  • Reports

/Results

  • UMMC is able to maintain a schedule of child psychiatrists and psychologists that can be available for consultations with pediatricians, helping to fill in gaps in pediatric psychiatric care and reduce prescriptions for psychotropic medications for minors.
  • Automation through Health Cloud allows physician-provided data to be auto-populated, reducing time spent on manual entry and allowing more time for physician/psychiatrist consultation.