SF Business Analyst/Consultant Senior (CPQ Specialist)
Ukraine, Poland, Moldova, Montenegro, Remote
Customertimes is a global IT consulting company, headquartered in New York City, with offices in 11 countries. We specialize in developing and implementing cutting-edge technology solutions for business transformation
Customertimes is a global IT consulting company, headquartered in New York City, with offices in 11 countries. We specialize in developing and implementing cutting-edge technology solutions for business transformation
Job Description
The products enable organizations worldwide, regardless of their type, size or IT infrastructure complexity, to monitor and manage the performance of their IT environments, whether on-premises, in the cloud or in hybrid models.
User-centricity and commitment to excellence in continuous hybrid IT performance management have made it a global leader in network management software and MSP solutions.
Qualifications
- Proven Salesforce experience to develop client or business solutions. Practical experience with CPQ is a must.
- Proven ability leveraging analytical and problem-solving skills in a fast-paced environment
- Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
- Strong presentation, communication (written and verbal) skills, and interpersonal skills
- Experience documenting user stories and creating to-be process flow diagrams
- Ability to effectively prepare and maintain the BA artifacts, awareness and experience with main BA tools
- Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
- Ability to juggle and prioritize multiple tasks within a collaborative team environment
- Flexibility and willingness to do what it takes to get the job done
- Drive and desire to learn and grow both technical and functional skill sets
- English - Upper-Intermediate, Advanced will be an advantage
Responsibilities
- Work with clients and end users to gather, understand, and define business requirements
- Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
- Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
- Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
- Configurate CRM as a part of solution development according to business requirements
- Collaborate with developers to test and verify that solutions will meet the business requirements
- Ensure completion of all project-related artifacts, including functional specifications, technical specifications, use cases, and test plans
- Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training
- Engage with the customer on additional requirements and business needs
- Create/enhance new and existing user stories, high-level business requirements, detailed functional requirements and associated process flows
- Assist with the scoping and planning
Working Conditions
- Financial stability and competitive compensation
- Annual compensation package reviews
- Transparent professional and career growth development plans
- Сareer development: horizontal, professional, managerial
- 20 working days of paid vacation, 15 working days of paid sick leave with a doctor’s note, 5 working days of paid sick leave without a doctor’s note
- Health insurance, life and accident insurance (opportunity to insure relatives at corporate rate)
- E-education, certification coverage, Access to Language Learning Platform goFluent - Remote work or work from office
- Flexible work schedule
- Referral bonus