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Senior Project Manager


Customertimes is hiring a Senior Project Manager to own all aspects of implementation and overall improvement for our Salesforce Health Cloud, Service & Marketing, and Sales Cloud Platform.

Job Description

The Senior Project Manager will own all aspects of implementation and overall improvement for our Salesforce Health Cloud, Service & Marketing, and Sales Cloud platform. You will work closely with direct clients, general contractors, business users, subject matter experts, and will participate in all phases of new implementations, including pre-sale, planning, design, configuration/development, testing, go-live, and roll-outs.


  • Bachelor’s Degree in Information Systems / Information Technologies or similar
  • 5+ years of project management experience, including tracking and planning projects
  • 1+ years of previous experience with gathering requirements from the client / business and documentation
  • Extensive experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall
  • Strong leadership, diplomatic, and motivational skills
  • Excellent communication (written, verbal, and presentation) and interpersonal skills
  • Must be self-motivated and decisive
  • Should have experience negotiating vendor contracts, drafting and submitting budget proposals, and recommending budget changes where necessary
  • Experience successfully leading projects to conclusion, on-time and within budget
  • Experience leading, motivating, and managing project team of all sizes
  • Must be able to shift priorities according to the demands of the project
  • Must demonstrate analytical and problem-solving capabilities
  • Must be able to learn, understand, and apply new technologies
  • Previous experience in CRM implementation projects


  • Manage a group of projects related to SFDC and related product implementations
  • Be responsible for successful project delivery
  • Provide leadership for the project team
  • Motivate team members to meet project goals, adhering to their responsibilities and project milestones
  • Report on project results, deliverables, and metrics
  • Work creatively and analytically in a problem-solving environment
  • Prepare estimates and detailed project plans for all phases of the project
  • Identify appropriate resources to achieve project objectives within planned timeframes
  • Monitor staff performance
  • Evaluate and mitigate project risks and issues
  • Understand and address customer goals
  • Manage ongoing quality control and participate in quality issue resolution
  • Assist in presales and negotiation activities
  • Manage project budget
  • Define the Statement of Work and Specifications
  • Manage communications with the customer
  • Establish practices, templates, policies, and tools required for project success

Working conditions

  • Regular compensation package reviews
  • 20 days of paid vacation, 15 paid days of sick leave with a doctor's note, and 5 working days of paid sick leave without a doctor's note
  • Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate
  • Support for participation in professional development opportunities (webinars, conferences, trainings, etc.)
  • Regular team-building opportunities, as well as bi-annual company-wide events
  • Flexible work environments, including in-office, remote, or hybrid, based on employee preference and manager approval
  • Free English classes in the office