Principal Architect (Pardot Marketing Cloud)


Customertimes is hiring an experienced Principal Architect.


  • Executive client-facing presentation experience. Must be very comfortable strategizing, troubleshooting, and solutioning on live calls.
  • Salesforce Marketing Cloud Platform certified
  • Advanced, applied (hands-on) experience in SFMC development, customization, and/or integrations
  • English level: Advanced


Oversee company delivery projects that utilize Marketing Cloud and Pardot from the practice side, which includes:
  • Estimates validation
  • Key decision review and support
  • Strategic technical consulting (up-to-date live doc with recommendations shared with customer)
  • Internal assessment – updated quarterly
  • Possible accelerators – updated quarterly
  • Assess and mentor project technical leads and architects
  • Crisis management support
  • Help define architectural best practices for Marketing Cloud
  • Participate in research for new MC and Pardot features
  • Maintain expertise for Marketing Cloud and Pardot – play role of Cloud Expert, provide guidance to Sales, Delivery, and LnD teams
  • Help prepare learning/ongoing education programs for both newcomers and existing team members
  • Participate in technical presales kits and Gold master demos preparation
  • Support sales team in technical estimates, design proposals, and demo preparation
  • Support sales teams with customer demos
  • Participate in Salesforce diagnostics programs for different customers
  • Attend Salesforce events and play the role of Salesforce news ambassador within the company

Working conditions

  • Regular compensation package reviews
  • 20 days of paid vacation, 15 paid days of sick leave with a doctor's note, and 5 working days of paid sick leave without a doctor's note
  • Medical insurance coverage for employees, plus an option for family insurance coverage at a corporate rate
  • Support for participation in professional development opportunities (webinars, conferences, trainings, etc.)
  • Regular team-building opportunities, as well as bi-annual company-wide events
  • Flexible work environments, including in-office, remote, or hybrid, based on employee preference and manager approval
  • Free English classes in the office