Delivery Head

Job Description

Qualifications

• 5+ years of working in IT Consulting
• 5+ years of experience as a Program Manager (leading the delivery on international - enterprise projects)
• Experience in working as a Delivery Manager, providing oversight/guidance on the project portfolio of the organization
• Experience in performing resource management for outsourcing organizations
• Good understanding of and hands-on experience in project management and software development
• Strong understanding of IT-consulting methodology, SDLC, Agile, and hybrid approaches on delivery
• Proficient rational thinking and an analytical approach to work
• Proactive approach in job execution
• Excellent communicator in written and verbal form (Russian and English)
• Extremely versatile, dedicated to efficient productivity
• Experience in planning and leading strategic initiatives

KPI

• Delivery quality
• Labor margin
• Client's satisfaction
• Team satisfaction

Responsibilities

• Perform oversight and management of project teams and workstreams in the assigned area of responsibility, according to escalation procedures defined within the organization
• Be responsible for PnL of projects within the assigned area of responsibility
• Act as an escalation point and senior manager for projects
• Coach and guide project managers by monitoring their projects and processes during implementation; provide recommendations and steer their execution
• Support regular internal audits of projects and established processes
• Drive high-quality delivery, and quality implementation of PMO standards and CT best practices across all projects within assigned area of responsibility
• Work with PMO, Country Heads, and LnD department on an increasing level of competence for resources assigned on the project; recommend internal and external trainings intended to increase CT value for the customer, as well as provide extra motivation for our employees
• Participate in project manager's performance review cycles
• Act as a point of contact for customers’ upper management to efficiently prevent escalations, as well as resolve those as they materialize
• Work with Department Managers / Staffing Managers to ensure efficient & balanced team composition for the assigned projects
• Work together with Global Head of Delivery and Portfolio Managers to ensure delivery-focused approach of all supporting functions

Working conditions

• Legal employment in Montenegro
• Medical insurance
• Competitive salary based on previous experience and skill level
• A customized career path to measure your individual growth
• Paid vacation and sick leave
• Flexible schedule and ability to work