Delivery Head
Montenegro
Customertimes is hiring a Delivery Head.
Customertimes is hiring a Delivery Head.

Job Description
Customertimes is a global IT consulting company headquartered in New York City with offices in 11 countries. We specialize in the development and implementation of cutting-edge technology solutions for business transformation.
Today we are looking for Delivery Head!
Qualifications
- 5+ years of working in IT Consulting
- 5+ years of experience as a Program Manager (leading the delivery on international - enterprise projects)
- Experience in working as a Delivery Manager, providing oversight/guidance on the project portfolio of the organization
- Experience in performing resource management for outsourcing organizations
- Good understanding of and hands-on experience in project management and software development
- Strong understanding of IT-consulting methodology, SDLC, Agile, and hybrid approaches on delivery
- Proficient rational thinking and an analytical approach to work
- Proactive approach in job execution
- Excellent communicator in written and verbal form (Russian and English)
- Extremely versatile, dedicated to efficient productivity
- Experience in planning and leading strategic initiatives
KPI
- Delivery quality
- Labor margin
- Client's satisfaction
- Team satisfaction
Responsibilities
- Perform oversight and management of project teams and workstreams in the assigned area of responsibility, according to escalation procedures defined within the organization
- Be responsible for PnL of projects within the assigned area of responsibility
- Act as an escalation point and senior manager for projects
- Coach and guide project managers by monitoring their projects and processes during implementation; provide recommendations and steer their execution
- Support regular internal audits of projects and established processes
- Drive high-quality delivery, and quality implementation of PMO standards and CT best practices across all projects within assigned area of responsibility
- Work with PMO, Country Heads, and LnD department on an increasing level of competence for resources assigned on the project; recommend internal and external trainings intended to increase CT value for the customer, as well as provide extra motivation for our employees
- Participate in project manager's performance review cycles
- Act as a point of contact for customers’ upper management to efficiently prevent escalations, as well as resolve those as they materialize
- Work with Department Managers / Staffing Managers to ensure efficient & balanced team composition for the assigned projects
- Work together with Global Head of Delivery and Portfolio Managers to ensure delivery-focused approach of all supporting functions
Working conditions
- Legal employment in Montenegro
- Medical insurance
- Competitive salary based on previous experience and skill level
- A customized career path to measure your individual growth
- Paid vacation and sick leave
- Flexible schedule and ability to work